Detail Johnny LLC

"Ignores emails and doesn’t respond to quote requests. Better to go somewhere that is more professional. Edit 4/26: I sent you three emails with no response back. Then finally after I left this review someone responded saying “it was sitting in the outbox queue” . Not being able to communicate well with your customers is not professional. Sorry.. I’ll bump it to two because you finally did respond after your online presence was marked."

"I am writing this review because I read all the 5 star reviews and decided I would give this local business a chance. That was a mistake! The two main issues: honesty and timeliness. I schedule a cleaning and specifically said I wanted the cubbies and side compartment cleaned. When I was told it was done, the cubbies were not cleaned. Chalked it up to a communication error. When I pointed it out to the attendant, he admitted that the state of the interior of the car was not acceptable. I left my car for an additional day. When I informed the coordinator of the issue, she argued with me.There was a point where I did not feel comfortable leaving my car with them. When I picked it up, I was very disappointed to find that instead of actually cleaning the cubbies (as I asked twice) they just removed the custom felt pads I had and threw them away, never actually cleaning what I asked and paid for them to do. I write this post because I am skeptical of the validity of the numerous 5 star reviews and feel that others should be forewarned. Reply: John- I wrote this review honestly. Reviews are a forum in which customers can provide an honest statement of their experience. I could have included the texts in which your coordinator argued with me. I could have included the emails in which I asked for an easy specific task to be done and which was agreed to. I gave you a chance to make it right when I left the car for an extra day, you did not remedy the situation to my satisfaction. How many chances do you need to get it right? I did inform you of my dissatisfaction. I would be more than happy to include the screen shots of our conversation but, I did not because my goal here was merely to provide the public with a statement on my experience, as is the established norm."

"Very fair pricing, My new truck looked better than it did in the showroom, after he applied ceramic coating! I was referred here by 2 friends and very satisfied. After application he spent time with me sharing some methods and recommending products to keep it looking great. I highly recommend Detail Johnny for anyone serious about keeping their ride looking better than new."

"I have a 2011 Camry. Good car, but it’s seen a lot. Johnny buffed out a lot of scratches and nicks on the bumpers, and got out salt stains in the carpet that previous detailers swore could not be removed. The car looks new! Super satisfied"

"Decided to take a shot and have John detail our Highlander. He was super easy to work with and schedule and very friendly in person. He did a great job and the car looks like new. It was three years old and has been the family hauler since day 1 with our daughter giving the interior a workout. Combine that with the messy winters in CNY and the car was due for some love. We have cleaned it ourselves each summer, but John really restored it. The paint was beautiful and the interior clean and glistening when he was done. I will bring our vehicles to him again without hesitation. Nice work!"