Metro Self Storage - Westhampton Beach

"I signed my contract for storage @ metro self storage in Westhampton Beach, NY today. On a scale of one to five with five being excellent my rating is 25. The customer service is excellent particularly the help. I got today in completing the contract, being taken to my storage unit, showing me how to use the lock and how to enter the building when the office is closed. Bidya Was helpful today. Her customer service is some of the best service I’ve received. It’s so nice to know that when I’m out of the country things that are important to me are in a lovely safe facility and if you have questions about this facility call and if you talk to Bidya I can assure you that you will be in good hands. And I want to add that when I first came to see the unit about 10 days ago Michael was also extremely helpful."

"Michael has been EXTREMELY helpful both in guiding me through the process as well as managing my need for the proper unit (s). Had a very pressing, urgent move out scenario due to a conflict in timing with transition logistics for new place in Westhampton. Michael was cool as could be, friendly, knowledgeable yet not at all pushy or overbearing. He "gets it" as the saying goes. He made everything really much easier than it could've been which was relieving after the multitude of actions, steps to make the move sensible. Still working thru it but can see the proverbial "Light at the end of the tunnel" !! Thanks Michael !!!!!!! R Atkinson (Week of July 1st thru 10th) 2024"

"Facility is top notch! Very secure,clean and truly has amazing customer service! Ashley & Liza both we're extremely helpful, friendly and very welcoming! Very pleasant experience indeed at the finest storage facilities I've ever seen! Highly recommend!!"

"Claim they won't raise rent but they will. Doors & elevators break all the time, there's a massive hole in the wall in the office too, the manager said it's been there for years and company doesn't fix. No thanks. EDIT: Seems the company has had my review hidden. These were not recent issues, I noted the whole in the wall upon multiple visits across multiple months, and the elevator was routinely out of service. Things break, understandable, but if you can charge premium pricing you can pay the premium for a weekend work order and not leave us without an elevator until Monday to save a few bucks. These observations were corroborated by the front desk attendant I spoke with at the time as well."

"Had a very favorable experience using Metro Storage: clean, well-kept, climate was controlled very well. Never had a problem and would use again."