Hertz Car Rental - Maplewood Springfield HLE 1649 Springfield Avenue, Maplewood, NJ 07040

"They simply cheated me. Pushed me to return a car in Newark, charged me for insurance I did t want and gave me a car with no gas and I got charged for that. They do not answer phones and are ignorant. Only rent from Newark"

"Renting a car here was such a bad experience. Chris was no help at all. He gave me nothing but problems and hurdles trying to rent a car as if he didn’t want to give it to me or help me. I expressed how I did not want an electric car and that’s all he continued to offer me as if that was the only car they had. I was in a difficult situation while trying to rent the car for my children and me and he only made me feel worse. Service was terrible."

"I don't normally post things but unfortunately I had a bad experience with Hertz this past week. I recieved a 2023 Bolt EV. Upon recieving the vehicle I expressed my apprehensions as I have never even been in an EV car. After I arrived home and did a bit of research I realized there was no way I could travel with this car, it only charges to 186 miles. Called Hertz back and was told I would be charged about $30 extra a day to swap out. That would cost me an extra $100. This car was AWFUL! My 2 hr 30 min trip turned into 7 hrs( sitting in a cold car charging it). Spent double what I would have on gas, and missed a very important meeting. After explaining all the hardships with Hertz customer service and was displeased with the 50% discount they were willing to give me. I just wanted to speak with a person in the corporate office. That apparently is not possible, only by email, which I sent only to be bounced back to regular customer service. It was a really inconvenient, frustrating, and overall exhausting situation, in which only I lost out on money and time."

"Would give Zero stars if I could. By far the absolute worst rental car, service and experience I've ever had with Hertz (or any other vendor for that matter). Returned the vehicle early because I couldn't deal with the odor. Dirty car, no gas, damaged vehicle, terrible odor - mix of trash, mildew and smoke, trash inside the car. Just awful."