Avis Car Rental

"After waiting in line for about 45 minutes, everyone was told that they ran out of cars. If you want to keep your reservation, you will have your wait until a new batch gets delivered. If you prepaid, they would not refund your payment, but you could call customer service and ask them for a refund."

"We had a horrible experience today at this location. Upon arrival, I was told that the car we rented and prepaid was not available because we didn’t come exactly at 8:30 when our reservation started. Avis T&C’s clearly state that cars are available for the first 24 hours of your reservation. From there I was told I would need to pay a further $35 a day for the next level of car. In addition, I was not allowed to use my company’s leisure AWD without presenting my employee ID. That would be fine if it was flagged anywhere on the website or during the rental booking process, but I wasn’t told until I was physically at the desk. I live in Ireland so there was really no chance of me easily procuring my ID. I offered other options to verify where I work and was denied. All of this could have been frustrating but manageable, except for the fact that the woman we dealt with was hostile from the first moment we walked in. Her tone was aggressive and it was if she wanted to make the process as difficult as she could. We canceled the reservation and went to Hertz. I will note that Avis phone customer service was extremely helpful in canceling my res and providing me a full refund. Avoid this location."

"I would give this location 0 stars if possible. I reserved a "Premium" car. However, upon arriving to collect the car, I was offered a choice between two cars that had no fuel and did not meet Avis’s definition of a “Premium” car per their own website. Avis’s Terms & Conditions clearly state that most rentals come with a full tank of fuel. However, the vehicles I was offered both had empty tanks, contrary to their own policy. I was told the location does not have a pump on site to refill the cars prior to the next reservation. This necessitated an immediate visit to a nearby gas station, 20 blocks away, resulting in an unexpected expense of $81.75 to fill the tank at a location known for price gouging. Such a practice not only inconveniences customers but also violates their reasonable expectations of receiving a car in good working condition. Furthermore, it constitutes a violation of Avis’s own fuel policy, which does not exempt cases where a refueling station is unavailable. I asked for a fuel policy and was told it does not apply because the tank was on empty. The rental was one way with the return location more than 75 miles away. I was also not credited for returning the car with 3/4 tank of gas. Avis has not apologized or offered to reimburse me. I am left no other option but seek further action."

"It's easy when everything is going well you smile and show manners, but it's hard and it's important to be polite and have a good attitude when a problem comes up. Our rented car wasn't there for us to pick up, so we had to take the cars available which was much cheaper. One of the people working there was so not serious, checking on his cell phone and joking around not understanding how frustrated we were. Although it was their website problem, We had to remind them to match price which the person working there said contact customer service. Lol Avis is first come first serve and even though we were waiting a long time to get a car replaced, they offered a few cars to other people after us in line. We mentioned that too. The manager himself wanted to help us, but didn't know how to so had to call and ask someone which is ok. The car window was not properly cleaned either. In general not happy and we had such a long wait and a bad experience."

"The car was beautiful but when I got in it. It had a weird smell. Like someone was smoking cigarettes and they tried to clean it up the best that they could. However, the smell still longered. In the middle of my ride I’m using the GPS. The screen goes black later on blue. I tried to call road side assistance they tell me to return the car to the nearest Avis for an exchange. I had already had reservations. I didn’t have time. So I just dealt with the screen not working. At the end of the ride they add on hidden fees. Personally, I would just like to know the whole bill with all the fees entirely in order to budget better. Unfortunately, I will not be renting with this company again due to the huge inconvenience of the screen and hidden fees."