Bagels Your Way Cafe

"I am so disappointed in the customer service from this place. I tried to call to speak to someone over the phone to place an order and each time I called the line was disconnected. After calling 5 times in a row the call was answered and I was directed to order using the other system they have in place. I had customizations to my order and I needed someone to help me place it. The man I spoke to over the phone was very rude and told me I had to wait until the catering orders were finished being ordered and placed me on a 10 minutes hold. I waited and once he finally went back on the call I started to explain my order and I was rudely interrupted by the man saying that I will have to wait even more time because another catering order had just called. All I needed to place was 1 breakfast sandwich and pay over the phone. This has happened to me in the past before as well. I called for a total of 10 times last time and each time the phone would answer and hang up right away. Unbelievable treatment. It’s a shame because this is my local bagel store. Ive been coming here for a few years now and I can’t believe the way I was treated. I NEVER leave a bad review for a place. Please do better if you’re reading this, it’s not right to treat loyal customers like that."

"Saddest $6 bagel I have ever seen. The bagel is so thin and the cream cheese is even thinner. Will not be returning"

"Any establishment that has great customer service and delicious food is the perfect place. Of course the food being great is important but so is having a friendly staff because that does play a big role. It may be silly but all I love from this place is their perfect home fries, they have the best potatoes. Their egg sandwiches are good. I understand the whole taking the credit card over the phone even though some people may not have one or want to use it. I know so many people who only pay in cash. My one and only complaint is their customer service. They ignore you when you walk in, no "hi welcome" or anything. Then when you try to talk and ask for help they ignore you. When someone finally decides to speak to you they do it in a nasty way. Only placing an order on the phone one time did a man not give me a horrible attitude. I thought one time oh maybe they're having a bad day (that was my first time there) but now it's each time I go there. Whether I am picking up for myself or someone else they are 90% of the time rude. I hate to say this but they pick and choose who they treat kind, I've seen it myself. I've read some of the previous reviews and I guess I am not the only one. Hope that changes one day, being kind isn't hard or expensive."