Better Business Bureau Serving Western PA

"I had called the Penn American water co, about a ridiculously high water bill. I found that the protection program I had on my water & sewage lines were costing more than my water usage. I wanted to drop the coverage. I was told they couldn't do that, it isn't there company. I was given a phone number to call, that number only gave a busy signal! After many trays I called the BBB. I explained my problem and the agent gave me another number, that answered right away. Protection plans discontinued. Thanks to the BBB."

"I love that told them had a complaint about a company and I didn't have a computer to file the complaint and they sent me the paperwork a day later. Still waiting on this company to refund me some of my money they said if not I definitely letting the Better Business Bureau Service know about this company."

"When Cindy from the BBB called us at our business about a customer complaint we were excited to tell our side of the story. All of the things we did to take care of this customer, to avoid the need to file a report or leave a negative review. All the things we are lead to believe the BBB stands for. Much to my surprise, Our side will only be shared if we pay the BBB a fee. But the customer review will be added to there site at no charge. If I pay them they will suppress negative reviews and promote positive ones. That seems like extortion? certainly misleading about the nature of your "non profit" company. I hope that you unbiasedly post reviews and complaints to your website so as to not mislead any other hard working American small family owned and run company. Not the first time the BBB has been discriminatory against us. You Have my phone number if you would like to reach out and change my mind"

"The BBB is the best organization to work with when you have a problem with the company that will not reply. Once the BBB took control I heard back from the company within a week and was given a full refund. They are very professional and I wish to God I would’ve use them in the past, I will certainly use them in the future!! Great team if you have a company that will not help you with your problem. Once the company that I had a problem with finally contacted me after the BBB sent him a letter, well they couldn’t do enough for me full refund and sent me another face mask at no charge even though I told him I didn’t want it. Very satisfied with the BBB and the company that I had a problem with thanks to BBB!!!"

"I had a terrible experience with a warranty company not wanting to pay what was owed, 14 emails countless phone calls with no joy , emailed my city counsel who allows them to use city letterhead for their advertising was no help. I finally contacted the BBB,I have never had to use them before but glad I did. They contacted this large corporation and cut through the red tape. The BBB gets results! My reimbursement check was received about 3 weeks after their involvement. Thanks so much for your help and protection of customer rights."