McIntosh Laboratory, Inc.

"I bought my RS200 to pay homage to my father who was a die hard McIntosh fan. I have been collecting component audio systems from other audiophile brands for a few years now. All I wanted was a bit of help to update the firmware because the system wasn’t updating with the phone app. I sent two inquiries through their web portal, called the factory and received a “well I don’t have one in front of me and everyone else is in the warehouse”, sent an email as requested and it has now been two weeks since that email and still nothing. Don’t get me wrong, the RS200 even with its quirks is an amazing sounding unit. The customer support is beyond disappointing however. It truly is a tough pill to swallow that the US based company my father and many of my friend’s fathers qualified as the pinnacle of home audio can’t seem to take ten minutes to help their customers."

"If you're looking for the best branded amps, I would highly suggest going with Marshall, Fender, Fractal Audio Systems, Pulz, VIBE Audio and AudioControl brand and save yourself $5,000 on garbage McIntosh. - Sincerely a local music lover EDIT: I am not sure who this "Brooklyn" you are speaking of is. Wrong person? But when I google your competitors "McIntosh Laboratory Competitors" those brands show up in plenty of articles. Don't lie and say its not and also accuse me of being someone else!! Disgusting behaviour!"

"I am happy to say that after having an interview and being told they couldn’t keep people in the powder coating position I had a shot however I was let go due to my transportation making me late to the point of being told to go home for the day to get a call just a couple hours later saying we’re gonna pay you out for your first day but not the second one love their products and the overall job I applied to do just management really proved here why that can’t keep people at their company because they let people go for real life situations like being late to work because of an accident on the highway and don’t think you can call them and call out because you will get fired for that too don’t matter how long you have been there so yeah I’ve had an amazing experience hope this will give others some insight on this amazing company."

"After buying a product through a private seller, I have to say I am rather disappointed in the quality of McIntosh. The radio I own had wiring issues to the motherboard and some screws were lose. I had to go in with my own tools to fix this issue, which I shouldn't have to do anyhow. After fixing, the quality of the sound is not up to par. One half of the outer box broke due to how cheaply it's made and had to super glue it back together. I use to rely on Sony products until I came across McIntosh to try out, but I think I will be going back to Sony products after my experience with McIntosh."

"I have owned McIntosh equipment since the 1980s And I’ve always Recommended it to Friends but no longer. I just spent $500 with one of the service agents to replace the glass In my amplifier. The glass is absolutely horrible and nothing like the original. The Light dispersion does not work very well And many of the functions are no longer illuminated. The color of the blue is different. The whole thing is a disaster. It was returned to the service center And they told me it was the glass and that McIntosh Was aware of the problem, but there was no remedy. The service center did their best to get it close, but it’s not like the original at all. I wrote to the company multiple times beginning two weeks ago and all I get is response saying my complaint has been forwarded to someone. No phone calls no emails. No nothing other than that message. It’s hard to believe because the last time I had a Problem they were all over it and made it right. This time chirping crickets and they continue to sell this defective glass. Very disappointing indeed after all these years of quality. Must be the new owners changing stream, like Nakamichi And all the rest that have died"