KeyBank

"Mostly I do all my banking on the app. I have direct deposit setup, and basically all my transactions are through my debit. I don't go into the bank branch very much. However there are occasions when I do need to go in. When I go in they are always so friendly courteous and very helpful. I must say over the years when key Bank first started, this has improved substantially. When the merger took place into Key Bank, I was very unhappy. It was one problem after another. I complained multiple multiple times. There were constant issues. That was many years ago. Now it seems like they got things going smoothly. I got no complaints now. I do have to say, when I went down the light up night a couple of years ago I thought someone lifted my wallet. Only to find out they had scanned through my wallet and got my information. Before I knew it, my card was being used and I had no idea. I went to make a purchase and I had no money in my account. Called up Key bank, and they rectify the situation rather promptly. I got all my money back and a new debit card. I told them I wanted to press full charges for whoever did that. I have never heard anything since about it. So I do not know the outcome of that. By the way it's nice to know that I have Key Bank on my side."

"Need a new ATM horrible. Always delays and even took my deposit with a receipt and I had to wait for credit a couple days due to a non-functional ATM and it was cash! Always new faces!!"

"I have had a business account for years with Key Bank. Although the tellers are kind and attempt to help my business banking needs the disappointments with this branch continue. This is the second time within a week the ATM has retained my atm card and half my cash deposit. (Also', twice last year). Every time this happens, I have to go in the bank and open a dispute and await a response. No apologies from any managers for my inconvenience or time lost in disputing such simple ATM transactions. I recommend to not trust this ATM during non-business hours. In case the ATM eats your card, and you are stuck. l believe this branch does not value my business and I am taking steps to change banks."

"Alright people I don't really wanted to review this place, but so disappointed the employees who were helping me out to open business account . It took over two hours to consulting with specialists to find out am I eligible to open a business account . Now I'm still trying to finish the paper work . I just sick of these questions . Just want to leave right now , but it's been close to 3 hours so I think I'll better wait to finish opening."