Masternick Memorial 5250 Windsor Way, New Middletown, OH 44442

"Previously worked here, I wish to have continued but I felt that they lied to me. Was supposed to work as an STNA but they kept me with Housekeeping where you can't work overtime or make a living,"

"My mother Kathy is at this facility now for skilled nursing. The site is very clean and the staff is very friendly. Dr. Masternick and staff are very attentive to the patients health. The nurses are very responsive to any health concerns. We appreciate their attention and care. The rehab team is doing an excellent job. Not that it’s as important, but the food is also very good."

"Great team of people who are interested in the care of the patient."

"Very clean. Staff was nice, but they are extremely short staffed. Rooms are hospital like and very basic. Was led to believe on the phone that mom would b in a private room and was in a semi private shoebox size room when I arrived. You couldn't even put a chair in there with the two beds. After a discussion, she was moved to a larger semi private without a roommate. Food looked terrible. Tasted a couple of moms meals and they were as bad as they looked. She lost a lot of weight in the few weeks she was there and became very depressed. Her days were spent in a wheel chair in a commons area outside the nurses station with a lot of the other residents just parked in front of the TV. It was sad to see. She is now doing great at her assisted living home after leaving there. Putting weight smiling etc. Not sure why this is a 5 star facility, not our experience."

"I have only been here 2 times once in rehab and today in assisted living.My sister- in- law is there her room is very pleasant she is very happy which makes me happy too.I needed help getting to her room the worker that helped me was very pleasant .Even told me to come back again.I will visit again as soon as possible. Thank you for caring."