Mattress Firm - Dimond

"Great staff and products, though their weird micro manager kept calling and hassling the sales rep I was trying to talk to for updates about us. It happened at multiple locations, so make sure you schedule time for your sales rep to have all those conversations. It didn't make me feel very welcome."

"Andrea is super great at customer service. I felt seen and heard. She isn't pushy at all in the slightest. Driving home my Significant Other commented on how much I was smiling at it was because of what a great experience interacting with Andrea was. (And I had been anticipating a super stressful experience, being on spectrum human interactions are hit n miss. Andrea was super awesome"

"Ms Andrea Rose had the best customer service I have seen in along time. Her customer service were fantastic. Her knowledge were very professional of each and every mattresses. Thank you"

"My GF and I purchased a queen sized mattress from here. Michelle was a great help to us during this purchase. After bringing the mattress home, it smelled terribly of smoke. We didn't even sleep on it the first night. We promptly returned to the store the next morning and explained what had happened. They apologized and immediately set motion to get it replaced for us - at no additional cost. We returned the mattress to the Warehouse and exchanged it for a smoke free brand new one. The issue was the warehouse had mislabeled one of the mattresses. We were given a return, instead of a brand new one. This was not the fault of the store. I am happy with my purchase from mattress firm and would consider them an option when looking to shop for a new mattress again."

"I'm a truck driver from Michigan. I stopped by the Mattress Firm in Anchorage because I wanted a new mattress for my semi truck. The woman at the store was incredibly friendly and answered all of my questions. The reason for the one-star review is because the mattress that I wanted to buy was not in stock but was available in the showroom as a floor model. The sales associate informed me that she was not allowed to sell me the floor model because it was against company policy. The company policy stated that she could not sell a floor model because it would take too long for them to replace the floor model. The next available mattress that I was willing to purchase was at an off-site Warehouse. They sales associate informed me that there would be at least a two-hour delay in being able to pick up the mattress because the warehouse was unmanned. After I left I did a Google search for other mattress stores in the area. I found a store called the mattress Emporium where I purchased a mattress of like-comfort and Design. The net result: I purchased a great mattress and saved several hundreds of dollars. Perhaps The Mattress Firm should reconsider their policies."