Craig Taylor Equipment - Wasilla

"Lazy salesman, zero drive to sell anything. Worst customer sales experience ever. I was about to spend $3,500 and chose not too simply because of the rude, lazy salesman. My business goes to sunbelt."

"Took my MS250 chainsaw in last fall to have loose handle looked at. No defect noted. Torn lower handle buffer broke through this spring causing work stoppage. Ordered $11 part and waited 43 days until I was told part came in. I spoke to the manager [1 month point] who said there's nothing she could do except offer for me to pay another $25 to expedite [no guarantee] shipping. Evidently, the part was ordered "shop stock" and there was no invoicing on it at that point. Drove 50+ miles round trip to find out part didn't come in. Was told there's nothing they could do and they're at the mercy of Stihl. I got a refund and ordered it Amazon Prime for $8 and I get 4 each buffers and buffer caps. Part is scheduled to be here next week! So much for keeping it local. Stopped at Husqvarna on my way home. That 460 Rancher will likely be the next saw going for a ride in my pickup truck. I have the full complement of power and hand tools at my two properties but my loyalty to Stihl is waning..."

"These guys are awesome... im a twenty year sawyer, do all my own maintenance on my saws and know a good amount. Requested a new part for my 500i and instead of the easy money they coulda made, they showed my how to fix what I had. Saved me money and time... respect to these guys for taking the time instead of the money"

"i purchased a J D compact tractor and attachments from Craig Taylor north of Wasilla recently and am very pleased not only with the machinery but the whole experience! this was all new territory to me and Cody who was my first sales contact was very generous with his time explaining to me the models and capabilities etc. of each and helped me to choose the equipment best suited for our small farm. Then Cord followed up with even more assistance and information and then Jennifer, the finance manager, took care of all the paperwork herself and got me excellent financing terms. Being an older woman, i was admittedly a bit intimidated at first but everyone there was really friendly and responsive to my questions. I feel like i made a really good decision and a great investment. I hope their manager sees this review. they all deserve kudos! THANK YOU ALL AT CRAIG TAYLOR!"

"The customer service is great! But……they’re mechanics are awful. I’ve been a customer for 3 years now and so far EVERY time I go in to get a new part or get something fixed they seem to really mess it up without fail. They either leave the tractor in worse condition then when I brought it in or not fix the problem at all. I live pretty far from Craig Taylor so every time I have to bring my mower out to them it ends up taking up half my day. Which gets really annoying when your going there a lot (I’ve had to go back to get the same problem “fixed” 5 times in one month). All in all they’re great as long as you don’t let they’re mechanics near your equipment."