Ridgeway Mail Order Pharmacy

"I read reviews and was skeptical at 1st. I mailed my prescription, which took them 5-7 business days to get. After they received it, I got my prescription 3 days later. Overall I'm satisfied"

"The staff is always helpful when I call in for refills. Shipping is always very quick and they even offer an overnight option for a reasonable rate when I catch myself running too low and need a refill fast. I have been receiving my mail order medications from this pharmacy for many years and always have a pleasant experience."

"WARNING: Do NOT trust this company. I am VERY disappointed with this Pharmacy. I was a little weary when at FIRST, my HSA wouldn't approve payment to them and SECOND, that they store your credit card on file and do NOT give an option to pay with your card as you order. With hesitation, set up my account mainly because they offered the medication at half the cost of local pharmacies. During that process, I made sure that I chose NO AUTOMATIC REFILS. I was starting a new medication and I did not know how it was going to effect me. I refilled the script for 2 months then decided the medication was not for me. I kept receiving emails asking if I wanted to receive a refill and if I did to log into my account and approve the refill. Once on the site, they do not give you an option to say "No" to the refill so I figured if I did NOT say yes it would not be refilled. A whole month later I noticed that I was charged $99 on my credit card and that my script was being refilled. When I called customer service to stop the refill, the same day I as the PENDING withdrawal on my credit card, I was told that they could NOT stop the order. They told me that once I received the medication do not open the package and to mark "REFUSED" on the envelope and send back. Then once they received it back they would then start the refund process. I asked the Representative how long is that process and she could not give me an answer. I thought to myself, if they could pull off refilling WITH OUT my permission, what's stopping them from saying that they never received the medication back. I would have no proof that I sent it. I decided then to have them send the medication and remove my account from their system. Other than writing this review, I have reported them to the BBB and seen that they ARE NOT ACCREDITED by the BBB. If I could give 0 stars I would have."

"Always lightnng-fast to respond and go above and beyond. I am a terrible customer - always changing my address and needing priority shipping. The team at Ridgeway always helps me get my meds to the right place at the right time. And they are always kind while they're doing it. So grateful that my Dr receommended them to me."

"Received my first prescription no problem. They ran my insurance and didn’t require a payment since it was covered by insurance. I had to send over TWO requests to refill, but they never got it. Learned today that MULTIPLE people have gotten screwed over by a system error. I’m told now that they never had my insurance on file or a payment method and that I’ll need to wait further for them to submit a prior auth. Completely incompetent. They offered to bypass my insurance for $99/month for medication I got for free last time. STAY AWAY if you can!"