Mission Valley Veterinary Clinic

"Dr. Detwiler failed to return an emergency call on Tuesday made at 7:30am to their after hours answering service. This is obnoxious: don't list a 24 hour callback service if your medical professional is too jaded to answer an emergency page. A people-doctor friend laughed out loud at this. Also, the person answering that 24 hour line was rude, seemed to have a bad connection and got off the call as fast as possible. I spoke later to a person at the vet office, who did not take my number or offer any kind of apology; they did say that Dr. Detwiler often does not return calls on the weekend. Another follow up call met with a rude person on the phone unable to explain the reason or intent of their 24 hour emergency message service, or rather she offered some kind of thing made up on the spot and when that made no sense demanded that she had already answered the question. Good for you. I understand that as an adult it's difficult to manage to be civil on the phone when you aren't expected or forced to do so. Rudeness seems to be a theme at this place. Maybe it's run by volunteers who don't actually earn an income through the proceeds of the work or services performed. Obviously, whoever makes the decisions here has the luxury of picking and choosing customers and scaring off new ones, and the giant amount of revenue to pay someone to talk to whoever does call like she's sitting in her living room being interrupted by an irritating stranger. Cheers, really great legacy going on here."

"We brought our puppy in for a vaccine and the office manager said they required to perform an exam to do the vaccine. We agreed and thought why not? We scheduled a follow up vaccine for 3 weeks later and after the vaccine, they handed us an invoice for another exam. This was not agreed upon and when we asked why another exam was necessary, she said in case the Vet missed something the first time. What a scam!"

"I wish there was an option to give zero stars. We brought my dog in , and my friends grandmas dog. They were both having seizures from eating rotten strawberries. They accused us of feeding our dogs marijuana. Then treated them. Called me the following day saying I could bring my dog home which was still tremoring and seizing and vomiting. Proceeded to give me a medication for her that she did not need. We took her to Pet emergency in Missoula. They told me the med they prescribed her phenobarbital could harm her and that she did not need it that it takes 30 days to even work effectively. She’s 12 wks old and it was to dangerous. Within 24 hrs of being at another vet , she was fine. Keep in mind when we picked her up from Mission Valley , she couldn’t keep anything down , seizing in the back seat. But I could bring her home?! I do not recommend this place to anyone!!! Not only that but the staff is very rude , the front desk lady has the nastiest attitude and so does the veterinarian , he’s older. They were both absolutely heartless & obnoxious."

"I love bringing my pets here. They're always very careful and considerate. I know my animals are well taken care of. Nicole at the front desk always sounds glad to hear from me and really cares about our animals."