Fairmont Hot Springs Resort

"Nostalgia if your from the area. Decent pools but tends to be busy. High level of chlorine in the pool, good or bad is up to you. Magical early morning soaks outside when the weather is chilly."

"Pros: great location, good concept, extremely family friendly. The kids in our group had a blast. Love that there's an inside pool. Food was great in both the cafe and restaurant. Cons: Front desk wasn't very inviting. I'm not a person to expect a red carpet or anything but a smile would be nice. People are paying over 200 a night to stay there. Kids under 6 I believe, aren't allowed in the hot pools. And the other pool is luke warm at best. And the chlorine is HEAVY. My skin is still recovering from it almost a week later. My hair was actually crispy when it dried from the chemicals. The deck of the inside pool was slimy. The pool bar opened when it wanted. One second it was open, 5 minutes later the bartender was gone. We had to go to the restaurant bar soaking wet to get drinks and even those bartenders were asking where the pool bartender was. Service in the restaurant was just bad. And for the price of the food I'd expect a little better. We waited about 10 minutes while the employees were standing around talking at the bar and when we heard one girl say she was going on break we just decided to get up and leave because obviously no one was coming to serve us. The water in the rooms during the shower was barely warm. One of those showers where you get in and out as quickly as you can because its uncomfortable. If you need a buggy to carry all your stuff, make sure you're staying in the building where the front desk is because the ramp to get in the other building is clear on the other side. It was windy as all get out and it was painful watching people struggle to get there stuff in because they couldn't use the door that was right outside the main lobby area."

"We had the same check in experience many others have mentioned. Although check in isn’t until 4:00, don’t be surprised if your room isn’t ready. The rooms are fine but no where near luxury. Seem to be able to hear any time someone turns on a shower and everything in the hallway. The mattress was comfortable but soft. The website says complimentary pool access for guests there is still a resort fee. Upon exiting our afternoon at the pools there was no hot water throughout the whole resort which meant no shower prior to dinner and even the next day hot water in the shower was hard to come by. Don’t bother eating at the restaurant. We ate at the “fine dining” side and was very disappointed wishing we had saved the money and ate at the other. We went after a holiday so there were few people there which meant that it was quiet in the pools with great views from the outside ones."

"The service was absolutely amazing! Every single person working at the resort was friendly and welcoming. From house keeping, front desk, gift shop, bar and restaurant to the life gaurds. Just blown away at how nice and friendly the staff is 100% 5 start service. While the service was so great, the fine dining restaurant food was not good at all or worth what you are charged- do not recommend. The cafe and bar service was also awesome, and the food was good, just regular bar cafe food no complaints. The rooms are nice BUT there is no temperature control in the rooms. So you are either boiling hot or freezing cold. And for the price it seems ridiculous that you can't control the temperature in the room for comfort. The pools inside and outside were so great. Plenty of room, not over crowded, temperature was just right and we thoroughly enjoyed soaking and swimming. While it would be nice for the resort to upgrade some of the amenities we overall had a very pleasant time. And again I cannot express how friendly the staff in every area is."

"Had a very enjoyable time minus check-in. Check-in is 4pm which is a hour later than most hotels which is fine but we were unable to check in until 5:30pm. It's nice that you can swim right away but to have a room to get set up in after a drive would have been better. The pools are clean and temps were great. The restaurant is reasonably priced with plenty of selections and food overall was very good. The pool staff, hotel staff, and restaurant staff are friendly (although a bit overwhelmed) and overall experience was great."