PODS Moving & Storage

"PODS has the worst customer service we have ever experienced! Beware they do not hold to their promise of delivering your furniture to your new home! We are having to hire another mover to unpack our pods and reload and move them to our home ourselves. And no one from PODS cares!"

"Our whole experience with PODS was extremely effortless and pleasant. Every representative I spoke with on the phone was very knowledgeable, patient and kind. The drivers were so friendly and professional and explained everything to us and allowed our toddler to be in awe over the machinery. The timing was flexible and everything we needed. I would highly recommend PODS for moving and storage needs."

"Our moving experience was made much easier by using a PODS container. We were able to load the POD at our leisure a couple of weeks before our move. The POD was picked up the morning of our move and was waiting for us at our new home when we arrived."

"DO NOT USE PODS! I would NEVER recommend this service to anyone! We moved across the country thinking everything was going smooth until it got to our final destination! First off our driver put in the pod backwards towards the fence so we had a very tiny space to move very large pieces of furniture. Then to our dismay and such dissatisfaction, we opened our pod to find that the majority of our things were broken into pieces! Our larger pieces of furniture looked like someone had taken a sledgehammer to them. I made an immediate claim that same day and didn’t hear back from them for almost 4 months just to be told that there was nothing they could do for us! At one point a customer service rep admitted to us that our pod had been dropped, yet they continued to tell us that it was our fault. There customer service is horrible, they don’t return phone calls or e-mail and have zero integrity in there services! Please, please DO NOT USE PODS!"

"Never, ever use PODS. My sister used them to help her move states. They delivered her POD early and put it in a place that was impossible for her to access her belongings. They left it in front of a hedge with less than a foot of access between the POD and the hedge. When she called to get them to fix it, they gave her the run around and said it would be nearly a week before anyone could come and fix it. After she got them to agree to send someone sooner, they locked her out of her account. I have advised her to back charge everything and tell her bank to block any attempts to run her card. A company that is petty enough to lock out a customer who was trying to get them to fix their mistake is a company that should be run out of business. Edit: Added Photo. Thank you for your prompt response, but this should have never happened in the first place, so the review will remain."