Rock Tops Surfaces - Spanish Fork Countertops and Flooring

"The experience from start to finish was very smooth. We worked with Ricardo who did a great job of communicating the steps of the process and when different things would be done. The quality of the carpet we had installed was exactly what we hoped for, and the actual installation went well too. Overall a great experience!"

"TLDR - Absolute bait-and-switch. Plan on paying 50% more than the quote you get from their dishonest salespeople if you want a decent job. Do yourself a favor and go anywhere else. We decided to work with "professionals" for the laminate flooring in our basement because the concrete was very uneven. We got bids from 4 different companies. I met with each company, explained our concerns, and was assured by each of them that they would level up the floor where needed. We decided to go with Rock Tops Surfaces, primarily because they're located nearby in Spanish Fork and they had the fastest turn around time. Price wise, they were competitive with the others. When the installers came, instead of leveling the floor like I had discussed with the salesman, they grinded the edges of the cracks in the concrete and called it good enough. What I ended up with is a floor that is visibly uneven. You can feel the unevenness when you walk on it, and there are significant gaps underneath the baseboards. The "finished" product looked like an amateur installed it. Don't get me wrong, I don't actually blame the installers. They were friendly and very professional. Unfortunately, nothing that had been discussed with the salesman about leveling the concrete had been communicated to them. After several weeks of texting back and forth with my salesman, who was full of excuses and neglected to respond for several days at a time (he already had my money so no need to rush), he agreed to have the installers come back and level the floor in the kitchen and bathroom, but not the office area. The only caveat, my price went up 50% from the initial bid. Before agreeing to anything, I called all of the other installers that had quoted me and none of them were interested in fixing Rock Tops' mistakes, so I was pretty much stuck. When the installers returned, they did their best to make things right, which I really appreciated. The bathroom and kitchen look good. The office is still very uneven and unprofessional looking and it all ended up costing me $1500 more than the most expensive bid I got from any of the companies I initially reached out to. DO NOT WORK WITH ROCK TOPS SURFACES. They are a dishonest business. Their salespeople will lie through their teeth to get your money and then hope that you'll be satisfied with shoddy workmanship. Save yourself the headache and work with anyone else."

"I loved working with Rock Tops Surfaces in Spanish Fork! Jody Jex and Ernesto Felix helped me find the perfect carpet for my daughters room, and I loved working with them. They were so helpful, and they found the most beautiful, soft carpet to go with the room. The installer, Rodrigo was so nice, and he did an amazing job installing our carpet. We love our new carpet and we will definitely be recommending Rock Tops to all our friends!"

"I wanted to shop local and this place was awesome! Wonderful customer service from the whole staff. They had lots to choose from for my flooring and countertop needs and the pricing was very fair. These guys were super quick on the install and the contractors were great as well. I love my kitchen again! I would recommend these guys to anyone."

"Ogdens flooring was awesome to work with. Pricing and quality of work is best found through this store compared to other locals. I paid for carpet and they had someone at my door ready to install the next day. Two days later our carpet is done and it looks great. Awesome quality and better price. I will be a repeat customer with Ogden’s."