Bolt & Nut Supply Co.

"Unbelievable customer service… and not in a good way! When you walk in, almost every surface is plastered with a warning or a disclaimer of some kind including their front doors... That just sets the expectation for the kind of service you are about to receive. Everyone that works here acts like they failed the customer service training course offered by the DMV. They treat their customers with disdain and condescension, and act like you are asking for the world to have them sell you some nuts, bolts or screws. The pricing used to be decent, but that has changed. Other “big box store” options in the area are 1/2 the cost (or less). We all want to support local before going to a big box option, but who can afford to pay more than 2X the cost and be treated like they kicked the shop dog on the way in the door to do so? People want to complain that small businesses are being run out of town by big national retailers… well, with service and prices like the Bolt & Nut Supply Co., no one will wonder why they don’t survive. Selection of specialty hardware is good (good, not great). The tool and consumable products selection in the showroom looks like they are already going out of business."

"Very helpful. Thanks for your patience with me."

"They have helped me find the solution to multiple different problems I have run into with not-so-common bolts"

"I've been here before. They had exactly what I needed. It only took a few minutes. I'll definitely go back again when I need specific items like I needed today."

"Store has minimum $5 purchase which now includes cash purchases. Card companies charge transaction fees so I get it for cards but not for cash. I came in to buy a some bolts and wanted to see how close I was to the $5 minimum so I asked what the total was up to that point and he said $5.21. I thought "great, I have at least $5 worth of stuff" and checked out. Later when I looked at the itemized receipt it just had a single line item titled "minimum charge". If I had known I hadn't met the actual minimum I would have bought more bolts for another project I am working on. Instead of being transparent and giving me an actual total they just rounded it up to $5.00 and pocketed the difference as extra profit."