Apex EDI
556 East Technology Avenue, Orem, UT 84097
Hours open
Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
Closed
Sunday:
Closed
Photos
Location & Phone number
556 East Technology Ave, Orem, UT 84097, United States
About the Business
Apex EDI is a finance and health institution located at 556 East Technology Avenue in Orem, Utah, United States. They offer an affordable solution to help you get paid faster, with easy-to-use technology and a dedicated support team to assist you every step of the way.
Reviews
"The customer service is horrible. There is never anyone available to answer the phone. They give you the run around anytime there is a problem."
"Do not use for dental. Not helpful. Does not auto print paper claims and dies not flag them as needing to be printed. Unable to attach images to claims 20% of the time. Support only knows how to guide you to their support page videos and not how to remote in to see if functions are properly turned on from their end. There are better EDI platforms out there for dental."
"We have been using Apex for 3 1/2 years, and they have been great to work with. If we ever have problems with transferring from our billing software to their clearinghouse, they help us figure out the problem and fix it right away. They are always willing to help us find an answer if a claim isn't going through, and their tech support usually knows what the problem is before I even finish describing it. Their customer service is great and they are even willing to take time to train us in how to better use their system. They are also up to date with changes in coding and set up their system to ensure that we don't send out improper codes on claims."
"I have worked with Apex EDI for nearly five years now, and I am highly satisfied with their service. The customer service agents are knowledgeable and courteous. On the very few occasions where there has been a problem, they have been quick to resolve it. I especially appreciate that they follow up to let me know it has been fixed. I have no reservations about recommending Apex EDI to anyone searching for a reliable clearinghouse."
"Very happy with Apex EDI! I've worked with a few different clearinghouses over the many years I've been in this field. I have to say, they are the easiest I've ever worked with. The customer service has always been great and getting back to me on issues is always timely. Being able to correct claims for invalid information is also a piece a cake! When you review your reports within the website, everything is right there. Fantastic!! Would recommend this company to anyone looking for a good clearinghouse with great customer service."
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