SERVPRO of West Jordan

"Where to start? First, they'll charge you +$200 Emergency call fee, even if it's scheduled work being done weeks later. Their communication is poor. They had to reschedule my job the morning they were supposed to start, saying they'd be in contact with me to reschedule. The next call I got was 2 days later from the technician saying they were 15 mins away. Their price is outrageous. They mad it seem like much more work was going to happen, compared to what resulted. They maybe did half the work I was led to believe would happen, and about 25% less than what the fine print said. Many of the line items were skipped, like sanding the beams. They took a chunk out of the wrong wall for an asbestos test, now I have extra holes to repair. In the ten they did reduce my price but it was like pulling teeth to get someone out to inspect the work. When they did give me a discount it was nominal."

"I would never use this company. While following thier truck when I was struck by an item. It put a hole in my bumper. I then started recording. I caught thier vacuum falling out of the vehicle. I was honking and flashing lights at the driver he was so oblivious he didn't even look over, go figure. When I called the office to report the damage they brushed me off even though I sent some evidence. Because I wasn't recording the first incident they wouldn't do anything, of course. People have no Integrity anymore. I asked if they would just replace my bumper even if they used thier in house mechanics... nope. I filed a police report but I have insufficient evidence."

"I DO NOT RECOMMEND SERVPRO for any restoration needs. My reasons for this are below: One, I asked the two gentlemen to carefully take up the wood floor the vinyl floor because it was brand new and whatever we could salvage we wanted to cut cost on our insurance. I gave them a place to stack it gently and you will see in the pictures that is not what they did. They also used pry bars to pull up the planks, as if my floor was glued down, which it wasn’t. Basically, they pretty much broke the tongue on every plank. Two, my husband wondered why 2 days into the drying process they were not drying the wall closest to the leak. I watched them test it upon my request and it was very saturated, to the point they had to cut the sheet rock away. This added an additional 2 days to the process, and I have no doubt they charge the insurance for those extra days. My yearly increase to my insurance could have been much less had they respect my request to salvage the new flooring & checked all the walls for saturation. Third, we asked for a bid. The soonest they could get to us was a week later, which we arranged to be off work. My husband and I were in the backyard when the their appraiser came. Unfortunately he did not bother to call when we did not get answer at the front door. He claims he did call but he did not because I had my phone in my hand the entire time as well as there were no missed calls. I considered him a no-show. This company is unorganized and employees who are not fully trained for all situations. This job was very unprofessional in my opinion. And I do not recommend this company for any restoration needs!!!"

"I would not recommend this company. They came to my house 3 times since May, and each time they would tell me they would send me a bid. All three times, I never heard back from them. When I called this last time to follow up they told me they were booked out until November and would not be able to work on my job until then. It would be nice if they would just tell you right up front that they don't want to do the job. I wasted a lot of my time waiting on them. Very unprofessional."

"I WOULD NOT recommend SERVPRO. My insurance company had me use them for a sewage clean up. I was lied to, not communicated with, over charged because I quote " you don't pay for it the insurance company does". They tracked more raw sewage through my home, tore things out without communicating with me and left behind all kinds of contaminated items telling me they were not part of the flood. I have never felt more disrespected and this is to put things nicely! SERVPRO knew that they could do anything they wanted because they are on the approved list for my insurance company, which means they get paid no matter the quality of work done. (RESPONSE) I was not going to upload these pictures but if you think giving me a check for $450.00 dollars fixes all the damage your company caused, not anything to do with the flood but your companies negligence. This is what was left behind after you are correct coming into my home 4 different times, and two levels of management. I also requested 2 times to please cover items with plastic to minimize the spread of contaminant then I guess pictures speak loader than words. Please also keep in mind it has been 30 days and my house still smells and you refused to reduce the bill."