Papa Johns Pizza

"Papa John’s is a joke! Calling the number listed leads to a call center that has no idea what they are doing and isn’t in this country! Calling our cottonwood Heights store has not one employee that can take an order over the phone for delivery. They are the most incompetent people we have ever interacted with at a professional business. Never again. Such a disappointment"

"I've been there twice recently(once tonight 2/16/24 @ 3:40) and went back the second time hoping the service wouldn't be trash. I was the only customer both times. I walk in and no greeting, no acknowledgement or anything. Both times i wait 10 minutes past the pickup time. First time i went in i had to eventually ask for my order before they said anything to me. Second time there was a nice girl that had just returned from a delivery that finally asked me if i was waiting, my pizza was just sitting on the rack. 5 or 6 employees were there both times, bug they were too busy showing eachother something outside and I had 3 of them just walk by me. Worst customer service I've ever seen. It was honestly just strange more than anything. I've never left a google review but I did for these guys. The girl was really nice. I work at the store across the street, I get paid trash and would never treat a customer like that. The guys there seemed like careless aholes. Not going back. Edit: the pizza was trash. Somehow dry and crispy but also fell apart? How? It was so thin around where the middle connects to the stuffed crust you pick it up and it just falls apart. Come on people really."

"For a papa Johns, this has very reliable and quick service. We get pizza here almost every week because of the value and convenience. Highly recommend ordering with the app."

"Placed a delivery order and it was super late arriving. We heard yelling outside. The delivery driver had delivered the pizza to our neighbor’s home, was yelling our address asking where our house was and proceeds to run over our neighbor’s garbage can. Another neighbor came outside to see what was going on. Our pizza had garlic sauce spilled all over the inside and was cold. I called the store and tried to tell them the issue and was repeatedly interrupted. The girl apologized, but didn’t offer any solution to our issue. I’ll never order from here again. Horrible customer service on both Papa John’s side and the fact they use 3rd party delivery."

"I ordered on the app and waited about 30 minutes for 8 honey bbq wings and some bread sticks. When the app notified me it was delivered I found it wasn’t at my door. I had to walk around my apartment building looking for my food. When I finally got it back to my apartment I realized I only had 6 wings and the breadsticks where cold and rock solid. Although the wings were good, I am very disappointed I didn’t get the entire order."