The Home Depot

"My husband and I went into this store this evening looking for parts to install a sink. We are converting the tube for the washer and dryer to be used for a sink, which is confusing and required all kinds of vocabulary we don’t have! Thank goodness for Mark! He was so helpful, a great teacher, and showed no signs of being irritated or frustrated despite all of our questions! He seemed happy to help and it seems he loves to use his brain and extensive knowledge of hardware to solve difficult puzzles like we had today. Honestly everyone we spoke to in the short time we were there was very friendly and provided great service. So much appreciated, especially these days! Thank you Mark and friends!"

"I used to shop at Home Depot quite a bit. However, their customer service has become fairly bad. I prefer the smaller hardware stores where you can get better help and advice. Recently, an online Home Depot purchase I made offered $5 off for signing up on their email list. What they actually sent was a $5 off $50 purchase coupon that had already expired 2 months previously. How ridiculous. I am still giving 3 stars as they have a lot of good items, but that might be generous based on my experience in the past few years."

"I work for a fencing company and we do a gift card daily for our employees, I go in about once a month to pick up these gift cards and check out with the pro-desk. The last couple of times it has been Dave helping me and he always remembers me and is always smiling and cracking jokes. He is always pleasant and helpful as I know ringing up 30 gift cards can be tedious and annoying but he is always so great. I was going to do a survey today and when I returned and put in the User ID and Password on my receipt it was telling me a survey had already been completed under that info which is not possible... Anyway 1 star for the issue I'm having with the survey and codes on my receipt but 5 stars for Dave at the pro-desk."

"The Home Depot has had a steady decrease in service. When I visited this store years ago I was constantly approached to be assisted by an expert in the store and a specific department. The employees know the store and what they were talking about. In my experience this is simply no longer the case. I can never find an employee. When I find an employee the do not know where to direct me and typically revert to their hand held device for any information. (Just so you know I also looked on your Web site and couldn't find the answer because I couldn't find an employee and the Web site didn't have an answer for me so it probably won't for the employee either) I tried to buy an impact with the battery and charger. This seems such a simple task. The cordless tools always have the tool only or you can get a starter pack with a charger and battery and it is overall a lesser price. This has always been the case and is still the case. If I go to the Web site I can select this option and have it delivered with out any problems. The employees knew nothing of this and just told me it was not an option and they would have to charge me full price for the tool and starter pack and I could not get this as a combination package. The web sight listed that this store had 17 of what I wanted in stock. So I was told to buy it online and arrange store pick up or delivery. REALLY. They lost my business if I wanted to wait I would have ordered this from the manufacturer or Amazon for less money. So that's what I did. The second item I wanted was a tool box. It is a 30 gallon Milwaukee tool box. Nice product and they had it in stock. The problem is it was on the front wall and I could not reach it. I waited for 15 more minutes and no one pulled the product. This visit was over an hour and I left with nothing because I could not get help on two expensive purchases. I'll go to the blue place from now on."

"Big box stores really are the place that plants go to die period just went in to go and look at some house Plants seen a whole basket full of them PERIOD Looks like they might be getting marked down, but little to my surprise the whole cart is getting thrown away. Home Depot gets credit from their vendor. They probably trow away more then what they're making. Vendor already must be aware perfectly good monstera Swiss"