Get Air Trampoline Park

"They kicked me and my kids out because we didn’t know that it was toddler time. I am really disappointed in how they treated me and my teenagers. I look on the website and it was inaccurate, they wouldn’t let us sit and wait for 30 minutes. The customer service was horrible I would not recommend. So I had to leave and we went to a different Get Air and the service there was much better. I would not go to Get Air in kaysville. The person working at the front on 3-12-24 at 11:30 was yelling at my kids before i even got into the building and kicked them out. I was trying to convince him to let us jump at 12 when toddler time was over and he just kept refusing. He is the worst employee there is!"

"Got the flippin’ awesome package. Paid $120 to book it. Had a cute party and the room was all ready to go when we got there. But then was charged $420 after the party. They also asked for gratuity. I ended up paying way more than the package stated. Probably wouldn’t have booked it if I knew I was going to pay so much."

"My daughter absolutely loves going here! We bought her a year pass for Christmas and it is probably the best decision we have made. The staff are super friendly and have never let us down, overall it is a super neat environment and she can always look forward to going to jump. As of being a high level cheerleader, this trampoline park has been super helpful in helping her achieve new skills. 10/10, do recommend."

"Front desk is rude. I had to pay for my 1 year old even though she cannot and will not do any of the activities. The girl at the front said her daughter is the same age and does all the activities-- sorry to inform you lady but people are different, especially little children learning to navigate their bodies. She was not nice about it and charged me anyway. My daughter is sitting in her stroller. EDIT: I was refunded by the same employee who again explained if they can walk they pay but claimed she didn't make me pay. I begrudgingly added a star to make 3, but we will not be back, especially at $20 for my 5 and 1 yr old. EDIT AGAIN: I really don't see the point of your reply, owner. I was told parents jump free, i did not jump nor wanted to, i had a 1 year old in a stroller, i was ONLY there for my 5 year old who does NOT need assistance. My 1 yr old cannot and will not jump in the bounce castles- since I had to pay for her I encouraged her to play in it to no avail, she can barely walk, she does not enjoy bounce houses and is not capable of even holding herself up in them (weird how I know my own child's abilities). I explained this to your employee and I've already stated her response- her daughter is the same age (17 months I guess?) and she plays in them-- good for her, my daughter is not her, and I highly doubt your employee pays $10 for her to jump. Your employee approached me abrasively at the END of my visit and was still rude. She asked if I wanted a refund and I said yes I do, in no way did it make my experience more enjoyable, I should not have had to pay for her in the first place. I specifically ASKED if I had to pay for her, which is what started our conversation, and was told if she can walk I pay. I asked several (probably 5) parents that had small babies similar to my daighters age and not one of them was under 20 months, not only does that few months make a big difference I'm coordination but each child is different. Since I am REQUIRED to pay for my 1 year old in order for my 5 year old to jump I will not be back, my 5 year old can't drive or pay for himself."

"My daughter & I recently brought my 3 yr old grandson & his little friend of the same age, to Get Air Trampoline Park in Kaysville. It was during regular school hours, so we had the entire place to ourselves for the majority of our time there. We LOVED the section with all the giant jump houses connected together! The kids jumped on every trampoline (& there were dozens!!) and we ended the day there with a game of hide & seek. It’s conveniently located with ample parking for plenty of friends. It was an absolute blast & we would highly recommend it to others looking for a great time with their kids! The only reason for the 4 stars, I didn’t think that the employee at the front desk was very kind or welcoming. She was rather snarky about us using some passes from the last time we had came, which was about a year ago or so. I’m not one to waste my hard earned money so I made sure to hold on to them. Had she shown a bit more kindness, it would’ve been an ideal experience & we would probably be more inclined to return soon."