Tracy's Auto Repair

"Had them replace a water pump in my F-150 2017. I had been losing coolant for awhile and had been unable to figure out where as it was not pooling anywhere. They figured out the issue. New water pump was installed but happened to be defective out of the box. They got my truck right back in and put another new pump in. This time with 0 issues. Thanks again!"

"Update - Went to pick up my vehicle again, 4th time, and I saw a 4" circumference oil leak under my vehicle. Went in the office, Keith came out, looked at it and said they'd take care of it. I was flabbergasted that it was done WRONG again. Then another guy came out, look under the vehicle and said it's just RESIDUAL oil leaking. I said, WHAT? There shouldn't be any oil leaking from underneath my vehicle. He stood up and said, It doesn't matter, you're not important and won't be coming back again!! I was stunned. I followed him into the office and asked did you just say what I think you said? He laughed and said yes. I asked his name, MR CUSTOMER SERVICE'S name is ZEKE. Tracy obviously could care less about how his customers are treated. This morning there were two big oil spots on the floor of the garage. I crawled underneath and can see oil dripping from the pan that covers the bottom of the vehicle. I now have an appointment with VW in Orem as my husband is concerned that they not only stripped the drain plug but ruined the thread inside the oil pan. Last pic is the latest oil in my garage. Unless you are desperate and can't get your automotive work done anywhere else I would avoid Tracy Auto like the plague. I have been going to him since 2010. Took my VW Touareg in for a SIMPLE oil change on December 1st, I reminded them when I dropped it off that they CANNOT reuse the metal oil ring on the drain plug. Picked it up and didn't drive it much and on Sunday I noticed a huge oil slick in the house garage. It was so large I can guarantee that the mechanic did not even put in an O ring let alone use the old one. I called them Monday Dec. 4th about the oil slick and mess in my garage. I also sent a text to Tracy, he didn't seem real concerned about it. Took it back in on the 4th for the 2nd TIME and on the way home I checked the oil level, its done electronically in the VW. They had overfilled it and there was a message it was overfilled and need to reduce the oil level!!! I called and got their VM and left a message. I did not hear back from them and forgot as I was getting things ready for Steve's surgery on the 7th. On the 8th I called again and the front desk guy said I could bring it in the 11th or 12th. Of course now I would need to find someone to meet there to take me home and then take me back to get the car since Steve could not drive after his surgery, no weight bearing for 6 weeks. Dropped it off on the 12th and when I picked it up I checked the oil level and it was down 2 marks from the MAX level, it was not full as it should have been. Even though the guy at the front desk told me they had removed 8 quarts and put 8 quarts back in. I believe that was a lie and probably got the information from the mechanic who can't seem to do a simple oil change. I figured screw it, I'll add some oil in a week or so. Today, Dec 18th, coming back from the barn I noticed a big wet spot in the garage. Got out and SURPRISE, SURPRISE, SURPRISE. There was another big oil spill on the garage floor. See last picture on the review. Called and got the same lack of any real concern and could care less if I had to come down again for the 4th TIME!! Told the kid I wanted 50% refund on my oil change and he could check with Tracy before I got there. Couldn't find anyone to pick me up so we got Steve into the 2500 pickup and he followed me over. The counter guy said Tracy would NOT refund any of the cost of my oil change, THEY DON'T DO THAT!!! WHAT????? Took it in at about 10:30 am this morning still haven't heard back and quite honestly I expect it to leak again!!! I will never set foot into Tracy Auto for anything ever again. I wouldn't go there to get a flat tire fixed. Tracy could care less about his customers and the incompetence shown on a simple oil change and how I have been inconvenienced is appalling. Be warned, You are rolling the dice if you take your vehicle in there for anything!!! Find somewhere else to go."

"We were traveling from Lake Tahoe back to Kansas when our thermostat quit working. After contacting several shops with 1 week to 1 month backlog, I contacted Keegan. He was able to squeeze us in the next morning. In less than 2 hours we were on the road. Keegan is very professional and treated us well. I would highly recommend Keegan and Tracy's Auto Repair. David."

"On Wednesday, September 7, 2022, I was hauling a four horse trailer and my horse up to the event center in Heber to participate in a two day event. On the way up my Ford F-350 Diesel truck started overheating. A two hour drive turned into 4 1/2 hours as I limped into Heber. I was able to unhook my trailer and put my horse up at the event center and get my truck over to Tracys auto repair. It was well after 8 o’clock but I just parked it there, put my key in the dropbox and left a voicemail on their phone. They got back to me first thing Thursday morning and promise to work it into their schedule to take a look at it. Thursday evening they let me know it was the water pump and they would get the part in on Friday and have it ready for me Friday afternoon to haul home. I cannot thank these guys enough for helping me with my emergency. Prioritizing getting my truck up and running so that I could hook up, get my horse, my 15-year-old kid, and all of us back home. They were efficient, patient with all of my phone calls and checking on updates, and competent. I hooked up the trailer and hauled everything home without a problem. Thank you guys so very very much!"

"Been taking my vehicles to Tracy’s for a little while. Mostly oil changes and such. I have zero complaints. Work is done pretty quick, they are honest about what needs to be done and they do a darn good job. Grandma always told me to visit a conservative dentist and a conservative mechanic, both will do what is necessary but not what costs you an arm and a leg…or tooth. If it ain’t broke, these boys won’t fix it but if it is, this is the only place in town I trust. Oh and they sell a few vehicles too so maybe my next ride will come from Tracy’s, I know he will give grandma and me a good deal, especially after this amazing 5 star review (joking of course). God bless America and God Bless my conservative mechanics at Tracy’s Auto repair."