Mercer Automotive

"Not happy with the results. Came in with a radiator leak and was told it was a simple fix with an aftermarket part that will cost approx. $26. As exciting as that sounded it was not to be. The follow on functionality check of the radiator cap was sufficient at idle/low speeds, but the engine temperature did not regulate. I was informed I now needed a new fan clutch and thermostat which cost upwards of $500. So be it, Im stuck in Park City and have little to no other options. When I asked to speak to the tech performing the repairs there were delays because of "translation issues". I have no problem with an ESL employee but there needs to be controls in place for that. "I dont know what he's saying" is not a good look to your customers. Once the repairs were made and the new parts installed we were on the road an hour outside of Park City in Evanston WY when the radiator began spraying coolant again and the engine temperature shot all the way to maximum. Luckily a Dodge dealership was nearby and informed me that the aftermarket part used by Mercer to repair my truck was not sufficient to hold the correct PSI required by the manufacturer for safe vehicle operation. Thankfully the dealership mechanics were able to place the correct radiator cap on that would maintain the correct 16psi limit. We were back on the road and eventually made it to our destination where we discovered that the truck was again not maintaining proper temperature. The mechanic we brought it to said the thermostat was brand new but not functioning correctly and probably installed incorrectly. So, 2 out of the 3 repairs performed by Mercer were incorrect and had to be redone elsewhere. 2 stars because the employees are all polite and professional, the work standards and efficiency were lacking."

"Terrible experience, perhaps the worst I’ve experienced. Took my car in to have them look into a clunk I was experiencing. After a full day of not hearing from them I finally called in to get “oh yeah your car is ready” with no explanations. When I arrive the employee I was working with took the rest of the day off without finishing the job and communicating with me or his coworkers about the outcome with the inspection— all that was left was a s***y vague hand written note that was poorly delivered to me by a another mechanic that had no idea about the inspection or severity of the problem. After charging me $200 per hour all I received was a receipt (not even itemized, just the shop rate…. That’s it) it took me going back in after I realized this to get the other tech that had no idea why he was talking about to write me up a report. I was quoted for oil gasket leaks for over $1000; I took to another shop that confirmed that this was not true… I feel taken advantage of and lied to. My recommendation is to not take your car to this over priced dishonest shop and get your money worth from a shop with integrity in salt lake. Trust me it will be worth your time to not be hustled by Mercer Automotive of park city."

"My car broke down on the freeway coming up to Midway and I was forced to get it towed to this establishment. They quoted me approximately $1200 for a new radiator hose and a coolant flush which I didn’t need. I got it towed back to my mechanic in SLC and the grand total was $150 to fix my car. These guys are crooks and are only in it for the money. I do not recommend ever to take your car to this place! BEWARE!"

"Avoid this place unless you have more money than brains. I will never take my car here again. I’m sure they just prey on the wealthy in Park City. They charge significantly more than the dealership for even an oil change and don’t know what they’re doing with BMWs. I am well versed in my car and most of its maintenance along with my 7 other BMWs, but can’t do A/C service at home. Thus I brought it here due to their good reviews. They diagnosed my AC as a bad aux fan, tried to charge me a 100% markup on the part and an absurd price for the install that wasn’t even going to fix the problem. Then got mad that I wanted a “discount”. No I wanted the proper price for the fan. But I’m glad i told them to stop work. I decided to replace the fan myself as the ac system was (supposedly) charged properly. But guess what, I still have no AC. The aux fan isn’t the problem, just a guess. In their “diagnosis” they stated the coolant was low. They have since overfilled the coolant on my car. I had installed a new water pump and thermostat last year and filled and bled the car properly. Everything has been great and running properly. Always perfect temperature. They said it was not even registering coolant in the radiator. BS. Now I have signs of overflow from the expansion tank after 10 miles of driving and they state that there could be an air bubble. No, they just don’t know what they’re doing. Matt also tried to tell me there were numerous things with the car that were odd. It’s a completely stock car that has been meticulously maintained, mostly at BMW dealerships. Now I have to spend time syphoning off coolant from the expansion tank and re-bleeding the system, which isn’t even what I brought the car in for. He claims he wants to make it right, but I don’t trust them to work on my car again."