Post Oak Toyota - Service Center

"I was in a bad spot my engine just died in my other vehicle, I went in there that day and it was 2 sales people who helped us out ... Jamal and Will they was awesome, went out there way to make sure I was good in the best car for the best price ...Thank u again I really do appreciate you guys ...."

"We are enjoying the car we purchased from here, but there have been a few surprises. The payments started earlier than the deal worked out before signing, as well as the salesman telling us that there are a few providers that are compatible for the cars data plan that Google Fi he thought was one of them. At&t is the only provider for this service. And our music service isn't compatible either. The thing is all three of us that were there remember these things the exact same way. O well, too late now right......"

"Come to this location with at least 3 hours to spare even if it is for a simple oil change. Including myself, every single guest had to wait 3+ hours just to get their car back. They will overbook folks and will easily take lot of time. Appointment doesn’t mean anything to this business location. Every single other review about waiting for long time is very true. This is my first time and my last time in this location for service."

"It's typical car dealership. They're in no hurry and when you get the paperwork it's incorrect. They had the wrong lender, and just didn't tell us . We had to catch it and make them correct it. Also the Post Oak difference is four oil changes an alignment and a window tint package the put on their used vehicles weather you want it or not. Basically you're financing this maintenance package for the lengthy of the contract. There is a lie by deception and then there is a lie by omittion. This package was added to the purchase price after the papers were drawn up. The sales people are nice enough and the finance guy, he did have a good reason why the finance company was switched without us being notified, and wasn't very helpful. Buyer beware."

"This is by far the worst service department we’ve done business with which is really a shame. The dealership was wonderful when buying our 2023 Toyota 4Runner, friendly, helpful and very fair. However, nearly every time we have taken the vehicle for service, there has been a problem! Starting with the first visit, we dropped it off for service and returned over 8 hours later to find it untouched and we had to wait another hour. No big issues the next visit, but the following service appointment only took about 20 minutes and when I left, I noticed I had a low tire, so the tires were not checked or aired up, I did not have a service reminder sticker on my windshield, like I had previously, and my windshield wiper fluid was empty ( they're supposed to fill when they check fluids and tires as part of service agreement). After I got home I received an email from the service department saying I would need to replace my hubcap for $50 (no mention of that when i was there). So I went and checked my passenger side tire, and my hubcap was in fact missing. Either they did not put it back on at all or they didn’t secure it properly and it fell off. I tried calling, but could not get through by phone. The last appointment I made by email to get my car serviced. I waited 10 minutes for someone to come speak to me, then tell me that it would be $80 to get my oil changed and car serviced because I’ve gone over the service warranty mileage (by 1000 when I made the appointment, but again I live 60 miles away). I was not told that when I made the appointment or I would not have driven in an hour out of my way to use the service center. I was told that we had free service for a year when I bought the car. I tried to tell her this and that I’ve had several problems here, but I was ignored and dismissed. SoI left and will not return. So basically do not believe the free service for a year for your vehicle when you buy a new car from Post Oak. Take your vehicle to get service somewhere else! Every person we encountered in the service department were rude and not at all helpful."