Crash Champions Collision Repair Moore

"I don't care if my vehicle is 30 years old, i said i heard rattling under it and asked for pictures to be sent to my email, which I never received. Took my vehicle elsewhere to have it fixed. Won't come here again."

"I recently took my truck back to service king/crash champions for a warranty repair. The paint began to flake off from when it was originally repaired by them. I also let them at the same time repair my daughter’s car. I was updated continually via text on her car , as it was a new revenue for them. I heard nothing about my truck until I called and asked. Warranty work apparently doesn’t receive the same attention. I accepted this fact, but had to call every so often to see how it was going. An emblem delayed the project, however I was allowed to pick it up while we waited for the emblem When I picked it up, I noticed a run in the paint. I went in and asked a rep named Ron at the Moore Ok location to come outside and check it out. He seemed a little annoyed as if he had something he was doing but he came out and I let it go. He said they could buff out the run or repaint it. I was still okay with that at this point. These things happen. When the emblem came in and it was time to get the run in the paint repaired I decided to look it over a little closer and found there to be orange peel near the run and what I thought was similar to a hair or some small foreign object in the paint. I took it back to Ron and attempted to show him the other imperfections I found. I couldn’t spot the hairlike imperfection immediately and Ron said “I can tell you right now, we aren’t gonna fix that”. To which an argument ensued. I was told they weren’t gonna find every little imperfection and repair it and that he was sure I don’t do my job perfectly so I shouldn’t expect that from them. Needless to say, after I was provoked to swearing, we were both very angry. Curtis, the manager, got involved and I felt he acted professionally and in sincerity. After picking up the truck the final time(on a rainy day—-wait and get yours when you can see the work clearly) I discovered the next day the same issues existed. U was told the issues were sanded and painted again, but there they were again. Paint run and orange peel. I have sent the manager pics. Stay away from this place. If you like the idea of a lifetime warranty, look around for some place more professional with better reviews. —Phillip"

"I took my car here for some body work. I have used them previously a few years back and they were great. This time however was nothing but bad. Something has changed. They apparently no longer have a quality control person. Or they are not doing their job. When I picked up my vehicle the first time, the work was incomplete. They had missed painting an entire panel of my vehicle that was on the estimate. So I took it back. I did not feel as if they made fixing my vehicle a priority. They never cleaned it out the first time leaving over spray in the entire vehicle. So back to picking it up the second time. There are new scratches on my hood. Vehicle was only halfway cleaned out and not washed. After the manager had called and told me the vehicle would cleaned out real nice. The adjuster told me his guy had painted my mirror. That was a lie. He should have checked prior to making the statement. As I stated a severe lack of quality control. I would not recommend this place to anyone. I forgot to add there is new paint issues not present when I dropped my vehicle off and tape left on my taillights with tape residue on my paint. Poor poor quality of work. Update: prior to posting this review I reached out to the corporate office. I asked for a call from the director of operations overseeing this facility. The lady told me the director was traveling that day so it might be a bit before he would call. It is almost two weeks later now and still no call from the director. I cannot even truly express my dissatisfaction with this place and their corporate office."

"My personal experience with Service King was not as I had expected having many other repair facilities. Repairs took over 7 weeks and was not complete when I was notified vehicle was ready. I was informed vehicle was ready after one month when I arrived I noticed several details with repairs. Trim lines did not match up, over spray, headlight lens crack, vehicle was not detailed or clean. Vehicle was left again to allow for repairs noted above. Facility failed to properly communicate repair updates. Service writers and manger were not willing to provide good customer service. I will definitely not recommend this facility to family and friends."