Costco Tire Center

"Literally the most painful Costco department in existence. Use tire rack instead. I can’t order tires for my corvette because because the car comes with some terrible run flat tires but because the Michelin pilot sport 4s says incompatible on their system you can’t have them Installed even though a majority of corvette drivers ditch their oem tires for nicer michelins that are $1600+. Any tire shop in America will put on non run flat tires of the same spec but not Costco if the computer says incompatible no luck. Very inflexible and painful, save yourself time and just have tire rack ship to a loCal installer. Really sad I expect this service from Walmart not Costco but I guess every department can’t be great. Cross threaded a bolt. And they screwed up a tire rotation even when I labeled where the tires go they put back left on the back right. Save yourself headache and don’t go here"

"Go with an appointment. The people that work here are exceptional, but do not have the additional facilities or workers to meet the demand. If you have an appointment, you will be ok, if you don't have an appointment, expect to wait behind everyone that does have an appointment. If they tell you there are 4 ahead of you, there are - 4 UNSCHEDULED services ahead of you, in addition to the services with appointments. Great people, but a tough place to stop in and get a quick repair or rotation. W.V.C. and Sandy locations are a bit less busy."

"Bought tires there, a few years ago. Recently I got a nail stuck in it, and they refuse to fix it. Even though they say they cover a repair from a nail or road hazard, they just kept trying to say I needed new tires. The tires were just fine. Took the tire somewhere else, and they fixed it for free. The Costco Tire store doesn't has horrible customer service. They acted like I was stupid and just kept trying to get rid of me because I wouldn't buy new tires. You are just a number there with not very knowledgeable employees. Save your time. Go somewhere else."

"Pulled in for my appointment and was told an hour for a balance. At one hour and fifteen, they hadn’t touched my car and claimed to not even have it. Only once they found they had it did they start the work. So they lost my car and just decided not to work on it until I came to ask when it would be done. The whole desk was very disorganized with three people doing the job of one. Or the person about to help someone else in line would disappear out in to the store. Member services came to check why there was such a gathering and had to go find the tire people on a few occasions. The Sandy location is much better organized and has never lost my car."

"I have used this location for many years and unfortunately will no longer be taking my vehicles here. The tire prices are excellent; however, the tire balancing practices are decades old. I recently had my truck’s tires rotated and asked them to double check the balance of the tires as I get a vibration around 75 mph. When picking up my vehicle I asked about the balance and I was told that they can only statically balance my tires. A practice that has been outdated for decades. I was so disappointed to hear this that I took my truck to another shop the next day to have them balance the wheels. The truck rides as smooth as butter on the highway now. I will not be taking any of my vehicles to a Costco Tire Center until their equipment and practices are modernized."