Discount Tire

"My whole experience here was a joke from start to finish. My rear tire was losing air, I went to discount tire to have it looked at. The person who helped me immediately went to my front tires, felt the inside of my tire and told me that they were wearing unevenly and needed to be replaced. I asked him what would cause that and he said probably a bad suspension. My car is less than a year old and I can assure you the suspension is fine. He continued on and on about how I should have them replaced. I told him I appreciated his insight, but I’d need to speak with my husband and for now, could he just look at the tire that’s not holding air. Later, I had 2 different mechanics look at my front tires and both said they were fine. They are worn a little unevenly because they can’t be rotated because they are staggered, but they are no where near needing to be replaced. They pulled my car in and I waited in the lobby. A different man walks into the lobby and just says “yep, it’s got a hole in it and it needs to be replaced.” I said “just a hole? There’s no nail or screw” he replies “oh I don’t know, let me go see.” What?!? He then proceeds to bring the whole tire into the shop to show me the screw, which did not appear to be in the sidewall. He said it was angled toward the side wall and close to where they can’t patch it. I honestly have no idea if he was right and wish I’d have gotten a second opinion, but at the time I deferred to his knowledge. They didn’t have the tire in stock, so they ordered it, made an appointment for me to come back the next day (he specifically told me to make an appointment because Fridays are crazy) and they aired me up and I left. The next day, I returned at my appointment time. After waiting about 30 minutes, I was informed that the bay was occupied when I got there but they’d start on my car in a few minutes. 45 minutes later, (after I’d been there for an hour and 15 minutes total), he came back to inform me they had just realized that the tire they ordered for me didn’t make it on the delivery truck. They had someone going to get it, but it would be about 2 hours before it would even arrive. I know mistakes happen, so after my initial shock I just arranged for someone to pick me up and drop me back off later. I later came back to pick my car up, pulled out of their driveway and a got a low tire pressure warning. On the tire they had just replaced. I didn’t feel like turning around in rush hour traffic, and it wasn’t terribly low (supposed to be 42 pounds of pressure and it had 36) so I drove to my local gas station to fill it up the rest of the way. When I got there I discovered they also failed to put a valve stem cover on my new tire. This place is a clown show. We’ve had good experiences at other discount tire locations. I will never come back to this one, and may try Hibdon next time…"

"I love the guys here! I don't know how they have so much patience to deal with me, but bless their hearts! Great customer service and honest as well. I won't get tires anywhere else."

"What a great experience! North was so informative, NOT PUSHY, educational and took time to explain all the differences between verity of tires! Not to mention that i got my car done within 20min! I couldn't be more pleased!"

"During your long wait to talk to someone, you’ll see many workers standing around and talking while no one picks up their loud phone. Then they’ll tell you your car is ready and you’ll go to pick it up, just for them to tell you no one has touched it. They’ll eventually tell you it’ll be done in 15 minutes. Once that turns into 40 minutes, they’ll park your car like this. I love discount tire, just not this one."

"I had the pleasure of dealing with North Smith and he was an ultimate professional with superior knowledge of the tire industry."