The UPS Store

"I was on my way to the store to drop off a package. The website said this location closed at seven I arrived at 6:36 PM and even though they were closed a young man named Josh was still able to take my package so that I wouldn’t have to make a second trip to this location. I felt like a valued customer based on the fact that he was willing to still help me out even though they were closed. I do recommend this location for your UPS packaging and delivery services."

"I love this location and the amazing customer service of all the workers here. I have experienced the store crowded, helping elderly less technical customers and genuine care. I am always in/out within minutes. Cannot say enough about the cleanliness and customer service here!! 10 out of 10."

"I was helped by a very helpful staff member! I had never returned an Amazon item so he helped me find the scan code on my phone. I was very happy with his patience and help!!"

"My experience was great. I came for shipping and those two ladies were busy but the team work they showed and their ability to multitask was AMAZING! I will be returning."

"From a look at the reviews...There are SERIOUS issues with UPS Store #2074 that aren't being addressed by the franchise owner. I sent a package from UPS Store #2074 15 days ago that was supposed to arrive the next day. I was taken aback by the rudeness of the employees. I usually use USPS (Which I will from now on) and fill out the information, myself so I was unfamiliar with the UPS process. The employee didn't ask me to verify the information and told me to "SIGN HERE!" The package didn't arrive the next day. I attempted to track the package to no avail. I called the store for assistance and was treated rudely. 15 days later, I receive a very rude voicemail that the package had been returned because of no apartment number. No instructions on how to proceed, no "have a nice day"...just hung up. I went in to get the package and was told that I could not get a refund, and that I would have to file a clam, once again treated very rudely. I went home and attempted to file a claim, I wasn't able to. I called to file a complaint about the service I received at this store, #2074, and found out that: 1. A claim isn't the appropriate course to follow, the instructions I received from the store staff was incorrect. 2. The apartment number was entered incorrectly by the UPS Store employee. 3. That I CANNOT get a refund because I signed. How about that. Congratulations, you ripped off a disabled veteran."