G W & Son Auto Body Shop

"Wonderful experience getting busy service for my car! They are incredibly communicative about the entire process and very clear with the process. Super quick! Friendly staff and most importantly, my ten year old car looks brand new! Thank you! If I have the need for more body work, will definitely be back here!"

"It will be worth it to take your Tesla to Dallas instead. Took months for our Tesla to be fixed even when we preordered parts. When we did get our car back, it has many issues including post of the repair not done at all and a razor blade scratch on the glass trim inches away from where the repair was. They refused to fix either. Horrible communication as well. Had to call multiple times a week for any update at all"

"I used to be a regular customer of GW&Sons and have used them in the past. Unfortunately, something has drastically changed in their business. They are taking on too much business and cannot manage what they have. Their communication is appalling. They force you to use text and will not answer the phone. Many times, they will not answer texts for months. Additionally, their labor rates are higher than what is being charged in New York and California. Insurance companies will not pay these rates. If you choose to use them, you will be paying additional money out of pocket. I don't necessarily have a problem paying for excellent work and service but that is far from what we received. We took our Mercedes in for significant repairs in February. We received it back partially repaired but at least drivable in July. I know there are supply chain issues but that wasn't it. They couldn't order parts the right way - didn't know what they were getting and worse, didn't communicate any expectations at all. Not once, in 5 months, did they initiate communication with me. I had to reach out for a status continuously and maybe they would respond. Many times, this communication was just a way to put us off because they never hit a commitment. We finally picked up the car in July after having to make demands and get ugly. There was still interior work to be done so we anticipated bringing the car back for final repairs when the parts were in. These parts were not hard to source, and I could have easily purchased them but the message from GW&Sons was that they were on back order with no status. Four more months have gone by with no status from GW&Sons and no communication. GW&Sons also submitted a supplemental claim directly to our insurance company with no notification or discussion with us. They received additional money from our insurance company directly with no explanation and the numbers didn't add up. When you try to go in and see them, they will be mysteriously gone or not available. You can't get them on the phone to discuss anything. Text is your only option. The excuse that I received is that they have over 500 open claims that they are trying to service and that some customers have been waiting well over a year for their car. If I would have known that I would have never given them my vehicle in the first place. I don't think you want to drop your vehicle off into that kind of mess. We had to break our relationship with them and will be using a different shop to finish our repairs. We're collecting whatever parts they have and a very small reimbursement for the work they were paid to do but never did. I paid and lost a lot of money out of pocket because I chose them. It's a shame because at one time I would have said this was the best shop in town for fixing European high-end cars. It really feels like they are heading out of business because they can't manage their business. I can't imagine a customer returning after an experience with them. I would highly recommend you stay away from GW&Sons and seek another body shop for your needs."

"If there way a way to leave zero stars I would. This company is a class act of price gouging! Tesla owners beware! I had this company quote me to fix my car one month ago or for $8,700. One month later I go to pull the trigger and the price went from $8,700 to a little under $15,000 for the same amount of work. They couldn’t give me a legit answer as to why it went up almost double other than what they call a software update? This is the only company in the city that is Tesla approved and they make it known. They try to charge you whatever they want and expect you to pay it. I don’t know how this company is still in business, but take your business elsewhere! After speaking to Tesla, there are new body shops that are becoming Tesla certified soon in Oklahoma City. If your car can wait, wait! If it can’t take it somewhere else!"

"I wish I could do zero stars. This shop is RIDICULOUS. First red flag was we had booked our appointment to have our repairs done in July 5th, when we called to confirm the appointment on July 3rd they said they never booked it… my husband had to call multiple times to figure out any updates on our car. One time he called and they told us everything was done they were just waiting on State Farm. We called back the following Monday to see when we could pick it up they told us they hadn’t even started the repairs yet.. they had my car over two weeks at this point. Skip to today when the car is picked up. There was a pretty decent scratch on the lower bumper that was supposed to be repaired. They literally just painted over it. They also messed up my key card. Communication with this body shop is the ABSOLUTE worst.. they were also were going to replace my windshield and when we called on a update about that they said “oh we dropped the ball on your claim” I would take your Tesla out of state before you use this shop. I wish we would have. They have been an absolute headache to deal with."