Mercedes-Benz of Farmington

"Absolutely incredible experience. Excellent customer service and attention to detail. Mercedes Benz really sets up their employees for success. Michael Jones was awesome and I highly recommend him to anyone looking for assistance."

"We recently purchased a new SUV from Mercedes of Farmington. Dianne was incredible! She helped us pick out every detail. She was very knowledgeable and helped us move through the process with ease. From there, Dianne kept us updated with details to when our car was being built, when it was being loaded on the boat and when it arrived to the states. She really made the whole process fun and exciting! When we arrived to Mercedes to purchase the vehicle she was very organized. All the paperwork ready to go. It was a smooth and seamless process. We love our new car and are so grateful we had Dianne and the rest of the crew to help us out. Thank you Mercedes of Farmington! Looking forward to continuing our relationship with you now and for years to come!"

"Purchased a g63. Ramona and Tara were wonderful to work with. This a great dealership that does not play games. They are very upfront and honest."

"Had an amazing experience here we can not afford a Mercedes. Maybe one day for my wife. In this case, we were shopping for my 16 year olds first car. They had a used vehicle we were interested in. Reached out to verify it was still available. Call was picked up by Kevin Fesler who confirmed they still had the vehicle. We live about an hour away so we confirmed a time that would work for both parties. He was very upfront and honest about how their dealership worked. “No back and forth haggling between management / finance etc…” vehicle was extremely fairly priced to move was in amazing condition. Long story short we were in and out within an hour after a 15 minute test drive. Not very often I leave a car dealership feeling good about the transaction. In this case it was amazing. No hidden fees, no stupid docking fee etc… I would recommend Kevin Fesler to anyone along with this dealership! We will be back one day to purchase another vehicle from them!"

"Shop somewhere else!! This dealership cares nothing about your time and their paperwork skills leaves a lot to be desired. We purchased a car from Farmington Mercedes in December of 2023 and as of today (2/20/2024) we have not received any registration. I have been to the DMV 6 times with no success as the dealership signed and dated the paperwork back on January 3rd but neglected to ship it until several weeks late because they didn’t know that the DMV couldn’t receive FedEx? We have now had our tag revoked and received a fine because of failed to register our new car due to the dealership not getting paperwork done. But let’s go back to the beginning of this transaction, first of all we started with a salesman that neglected to contact us back, forgot to write anything down, and just completely dropped the ball. Next up to get handed to the sales manager (one nice note is he seems like a nice guy), he finally sells us the car and states that he has shipped 1000’s of cars and that we will get it and everything will be easy to handle on our part. We then have to sit around and wait on a vehicle to arrive several days after it was told that we would receive it and on top of that we were not even in our home state. We were out of town for the holidays and it shows up days later with me handling 75% of the communication with the hauling company. So, then we receive a car that has rat droppings in it and rat urine on the seats after we have waited over a week for the car to arrive. Only then to be told that the company that dropped the car off will not be taking our trade in back and that WE need to deal with that, again remember that we are not at home. So here I am with 2 cars and just me sitting in a parking lot of a grocery store. My responsibility to house the traded in vehicle until they figure out a way to come and pick it up! MY RESPONSABILTY to find a way to transport it to safe storage for over 2 weeks! On to the next phase of this nightmare! We get a car that immediately has to go into the shop because of an electric tracking device that was installed and interfering with the camera/electrical system of the vehicle we purchased. So, I take it to the closest shop to my home that is 45 miles away to be handed a bill to remove said device and repair a vehicle that I just received. It had the camera issues when it left the lot yet they didn’t do anything to repair them before they shipped it to me. So, to summarize, a broken sales man, sells me a rat urine broken car, with a broken paper trail, from a broken dealership! Had the car for over 2 months and can’t drive it and can’t register it. Do you think the dealership cares?"