Toyota Service- Brent Brown Toyota

"Rylee and Todd are probably the best sales persons I’ve ever met. No high-pressure and always giving information as it was asked. I was very impressed with how they facilitated and helped us to feel good about our buy. Nate was also an asset and helped me to feel good about my purchase. I’ll have to say that in the many times I’ve bought vehicles this one was the best experience. Thank you Brent Brown and Toyota."

"Overall we had a good experience. Our salesman, Kyle was great to work with and Ryan was very helpful in getting the vehicle accessorized and trimmed the way we needed it. All of the people we worked with were very friendly and easy to work with. We were actually kind of a pain in the butt customer. The only reason I gave three stars is because the day we came in to pick it up took way too long. We arrived at just after 11:00 am and finally left at around 2:00 pm. There was only one finance rep available and he was busy with a customer for over two hours. We had to wait all that time because no one else could help us. It seems pretty inefficient and inconsiderate to make customers wait so long. I would suggest cross training and/or making sure there are sufficient personnel to cover customer needs in a timely manner."

"Mckay Smith did a awesome job getting us into our Highlander Hybrid Limited dream car. We had some hurdles to overcome but he took perfect care of us."

"I'm normally not fond of dealerships but I traded in at a great value which was right in line with Kelly Blue Book, plus I was matched with Todd who is iconic in the dealership being there for 25+ years? His non-pushing personality made me feel at ease and I wanted to work with that rather than the traditional lot salesman. He listened, he researched with me, and a few days later the exact new vehicle I was looking for showed up. I went with the hybrid non-plug in Rav4 XSE and am quite pleased. I have two Rav4s in my family and we are considering trading in the 2019 for this newer 2023 model mostly because the gas mileage is so much better on the XSE."

"It wasn’t a smooth deal at any given point of time. Discussions with sales men should have audio recording facility just like finance discussions were recorded. My car didn’t come with “moonroof”. This was the feature sales men first talked to us. This was compensated with Dashcam stating moonroof was not included in my purchase. If I don’t agree, i was asked to leave the car and they can cancel my transaction (after waiting 3weeks, this is what I get to hear from them). My old car had few issues, I can not step back. Accepted what I got. Management team were fine otherwise I would’ve given less than 3 star. I am not blaming the whole dealership. I met few great men there who helped me at the right time. This is just my experience. You may find right team to help."