Bob Moore Kia Northwest

"Devin French is one of the best salesman I’ve ever had when buying a car. He was patient, understanding, thorough and a great communicator. Devin made our experience top tier 10/10. He was able to work with us and get us the price that fit our budget better. First experience buying a car and I don’t feel like I got hustled. Thank you Devin, and thanks to your finance and service crew. Yall are amazing."

"Bought a brand 2018 Kia Forte almost 6 years ago. Great service and sales process. Very happy with the whole process. Used service center for all required maintenance, and Nathan, my service advisor, was always proactive in keeping me set up and provided for. I highly recommend the whole Bob Moore Kia family."

"I made a review last week about them not returning calls. Since my review we have been contacted multiple times and got a service appointment immediately. I truly feel they were just busy and the unreturned calls weren't out of neglect. My van is my pride and joy. I love her so much and in truth I never had something so nice. Everyone is so kind and I don't feel pushed or rushed when I was there. I highly recommend Bob Moore Kia."

"Update 6 Mar 2024. My wife shattered our backglass, so they repaired it for $875 and sent it back to us. However, when we inspected the repairs, it had a lot of flaws and things they could have paid more attention to. Ok, that's fine as long as they repair it again. What really set me off was that, as a dad of a 3 and 1 year old, I was shocked and pissed off to see that my kids' feet got cut inside the Sorento. I was confused about what they cut their feet on. Then I saw the big pieces of glass from the shattered backglass were still there. They did not clean up the backglass pieces... or if they did, they did a really, really poor job, which caused my kids to get hurt after entering the car. I then asked Don if they could do a detail or clean up the car because I didn't want my kids getting hurt. They already got hurt. Don't get me wrong, Cynthia is amazing still. This has nothing to do with her but the manager. So far, until my car was repaired and sent back, my experience was amazing as their manager Don Hill promised to refund me the price of their repair because of the flaw and my kids' injury, and also through text, told me that once I get my Sorento repaired again, this time at a Kia Dealership Foundation down here in Wichita Falls where I live because to be honest, I did not trust Bob Moore's repair shop anymore because of our experience. I got a quote and sent it to Don. He told me to send the bill after it is done. I expected to get the reimbursement pretty quickly, but after sending over 20~30 reminders through text, I finally got reimbursed after stressing about this for nearly 5 months! The point I wanted to make is that Bob Moore's shop did a poor and lazy job repairing the backglass of our Sorento. The guy at the shop is Kyle. My kids, ages 3 and 1, got their feet cut by the large pieces of glass that were not cleaned out. Lastly, their manager Don doesn't keep all his promises. But then again, it's a dealership right? Man I really liked them... My experience here was just amazing! Cynthia helped me purchase my 2023 Kia Sorento PHEV, and she was just phenomenal! She is so nice, kind, and bright. She always has a smile on and makes you feel welcome and comfortable. She listened to every single one of my questions and made 100% sure that I got all of them answered. She worked with me to negotiate a good price as far as my trade-in, monthly payments, etc. She went out of her way to talk to her manager, Dante, who is also awesome! They were genuinely good people. I was very impressed because you know how it usually is with dealerships... Cynthia followed up with me even after the purchase and even helped me on her days off! (Sorry, I didn't know you were off!) I could not thank Cynthia and her team enough. The car ended up having minor dings here and there since it was used for test drives and stuff before I bought it, but she promised to cover and pay for them and have it buffed up. Keep up the great work, guys! Thank you for the amazing experience!!! ASK FOR CYNTHIA when you go!"

"I had the very best experience with Jerry! Trey was great, too. They were patient, kind, and explained everything thoroughly so that I could make the best informed decisions for myself! They answered all of my questions and everyone there was very respectful. They made me feel so special and appreciated. Jerry- thank you again!"