Norman Hyundai Service & Parts

"I wanted to take the time to express my genuine thanks and appreciation to Mr. Conner Ginn, Service Advisor. I live out of town (TX) and my daughter is a college student in Norman. We needed to have her wheels rotated (simple job) at a local well-known tire center (not Norman Hyundai) however they had difficulty in removing one of the wheel locks--it was determined that it was over torqued. I decided to call Norman Hyundai (by the way her car is a '21 Sonata) to see if they could help remove the lock and wheel. I spoke to Conner and he was very polite, understanding, and most of all patient with the dilemma my daughter had with me being in TX. He immediately said, he understood the issue, regarding her need for assistance, and she would be taken care of. It was very refreshing and comforting that he was confident. He was able to get my daughter's car in within two well, and new ones installed within an hour In all my years of dealing with auto dealership service and repair shops, I had an unexpected positive experience that Mr. Ginn provided--he knows what "customer care" is all about. An unplanned problem turned into a problem solved, and a job well done! Congratulations to Norman Hyundai for having a personable and can-do attitude employee, (Conner). Oh, by the way, I am in conversations with the out-of-state dealership whose service center over-torqued the wheel lock."

"Brought my cousin’s car up here because she works when they are open, she had called for 3 days to try and schedule an oil change and other inspections on the vehicle, the guy was very rude trying to tell me that I had to have an appointment for everything and could only do the oil change, well if you would answer the phone for the last 3 days she’s tried to call then we would’ve had an appointment. So now next week we have to drive another 2 hours to come back up here! Sounds like they need better staff!"

"Made an appointment weeks ago for today. Arrive on time and I am told there is no one available to do diagnostics today. Would have been really nice to know before I wasted my time today. Not sure why they couldn't review Saturday appointments ahead of time to be prepared. Clearly disorganized. Going to try and find somewhere else for my specific issue but afraid I may be stuck with them."

"This place has gone downhill since changing from Automax. I just had service work completed and they expect cash payment or an almost 4% charge to pay with a card. They don’t tell you that anywhere, it’s not stated anywhere until you go to pay for your vehicle and you hand them a card. How many people carry several hundred dollars in their pocket at any given time. I am less and less impressed with this place. They rotate employees and even sales staff out of here like days of the week."

"This place is the worst been waiting on a title for almost a month and a half and other things they offered. they seem to think I have the money to pay late fees they try going back on deals they make please if you are looking for a car go somewhere else. I have bought 3 cars from them this last one is just a mess will never go back."