Reynolds Ford of OKC Service

"When I use to have my Ford Fusion I brought my car to get serviced here. I had my cars for 10 years and because I love the customer service I started bringing my Jeep in! Jeff the service manager customer service is great and I will continue to bring my cars in!"

"Had so many issues with my son's 1st car I had to drop it back off within a week to get things fixed that was already suppose to and got it back and still having issues where now only a few weeks after buying it were talking about trading it in elsewhere to get him a good car. It was even suppose to be detailed twice and there were still used toothpicks in the visor."

"The employee Stacey is a real gem. Rude as can be. Doesn't return phone calls. When I needed a status of my vehicle I was forced to go to the dealership. As mentioned Stacey is impossible to get on the phone. What irked me even more. I just had the cabin filter change one day prior. Ford took it upon themselves to replace it and charge me for another new one. I had to go back with my receipt from the other service place to get reimbursed. Stacey never even asked me if I wanted it replaced. Not good service at all."

"I took my vehicle in for routine maintenance and to replace the brakes. They didn’t do a proper alignment on my vehicle and after 3 weeks my rear passenger tire was going bald on the outer edge. They will not accept responsibility that they didn’t do an honest job nor will they replace the tire that consequently was messed up by the bad alignment job. My tires were fine and had decent tread (had current tires for about a year) until I took it in to get serviced and suddenly within 3-4 weeks of getting it serviced one tire is wearing unevenly. They are claiming they can’t prove the tire wear is from their services but also have no other explanation as to what could cause it. I’ve been taking my vehicles here for awhile, it’s a shame they don’t have better customer care when they make a mistake."

"At best they are incompetent at worst dishonest. I took in my 2012 Focus for a 30K mile oil change and was told Ford recommends a fuel system cleaning and transmission flush. The service rep also recommended that I have my coolant system flushed. Altogether this would have been about a $1000. I declined the coolant flush, but agreed to the first two services. A few hours later the service rep calls me and says the car is ready, but the transmission flush wasn't done because it wasn't due until 60K miles. That's when I went online to look at the Ford maintenance schedule and noticed that both the Transmission and Coolant flushes are not recommended by Ford until 100K miles, which is over three times the range I was initially told by the service rep. A fuel system flush was not even included in among the recommended maintenance. I probably would have gotten the fuel system cleaning anyway, but I think it should not have been presented as something that is "recommended," especially since there is no mention of it in the owner's manual. I feel like I was mislead and will not be back to this location. On a positive note, they were very friendly while taking my money."