Duo Tech Auto

"Poor customer service. I took my car there because of a good review from a coworker, BOY was that a mistake. I called once in the morning, the receptionist said they were just pulling it in. I called back at 1, the receptionist said she didn't know and the mechanic would call me in a minute. Well he never called and apparently the shop closed early because when I called back a 3rd time I got no answer. The shop was closed and the next day was a holiday. Fast forward 2 days I call in fuming and ask to speak to the manager. I find it absolutely unacceptable to keep my car for 2 days when I was told it would be done in hours. Then the manager tells me they hadn't gotten to it yet but would soon... Well they completely misdiagnosed the issue as needing a new catalytic converter. Symptoms kind of matched so I said ok and asked if they would shine a timing light on it and make sure it was properly timed. The owner of the shop assured me they had and that it was timed properly. I replace the catalytic convert, got my car back WITH THE SAME PROBLEM! So they fixed nothing. I took it to Midas and they checked it and said the timing was off. they corrected the timing issue and now my car runs great. DO NOT GIVE YOUR HARD EARNED MONEY TO THESE CROOKS!!! STAY AWAY"

"I had my truck towed to LHM to get the front axle fixed, hoping it was covered under their warranty. After a month, A MONTH of trying to reach my "service consultant" and "service advisor" there, leaving multiple voicemails that were never returned, we finally got their diagnosis. Surprise surprise, it was not covered under warranty. They wanted $1600 + to fix it. I stopped by Duotech and they guys there quoted me around $450. No brainer. I had Duotech tow it over, and less than 24hrs later its done. When all's said and done, it was less than a 1/3 of what LHM was going to charge me, and that was including the tow! I've always had good experiences with Duotech and felt they have always given me fair pricing. I would highly recommend them."

"Where do i even start? As another local business owner I have a hard time writing something negative about another business but having given them the chance to fix things multiple times and then them not capitalizing on that opportunity, I feel that now it is appropriate. We contacted Duo Tech in January 2020 about an issue our Mercedes Sprinter Turbo Diesel was having. It started to run bad, the check engine light came on and it went into a limp mode to protect the turbo and wouldnt go more than 25 miles per hour. After having it towed to them and reading reviews about their experience on diesel engines, I went forward with the repairs. Mike was my technician and ran the codes and told me that the repair would be $1,730.88 parts and labor. We needed injector #1, a fuel filter, air intake o ring clamp, carbuerator cleaned, an air flow sensor and air filter as well as some other basic maintenance like wiper blades and an oil change. Based off their expertise we agreed to allow them to proceed. A few weeks later the called asking us to pick it and pay and we made it a couple blocks away and the check engine light came back on and was doing the exact same thing. We took it straight back and they agreed to dig into it further. Fast forward a month....didnt hear from them so we called. They said that theyre still working on it. A few more weeks go by, call again, some story about wrong parts coming and needing to ship back and the part they need on backorder. Another 6 weeks goes by and we follow up and they said we arent sure whats wrong but we cleared most of the codes so you only have 1 left. Unacceptable. I could play the guessing game but they have the tools and resources to figure this stuff out. They agreed to take it back and get it in when they could. It had already been a few months now so hopeful theyre eager to get this thing out of sight and behind them. I mean they already have my $1730. Nothing. No calls, emails or text, we call 4 or 5 times over the next few weeks just asking for a call back. We get some story about theres a different tech that needs to look at it. About 3 weeks later WE follow back up and they said it now needs a computer. Frustrated i wondered if that is what it needed all along and they said no it had multiple codes and theres a process of elimination that takes place. Once again were playing the guessing game. I wait for the new computer. 4 more months. Frustrated theyve had my vehicle for almost 9 months and still not resolved. The new computer doesnt fix the problem. They say they cant fix it and tell me to pick it up and take it somewhere. The fact that i have to take it elsewhere to have someone new do the job that I paid Duo Tech to do made me sick to my stomach. I begged them for some kind of resolution, grace, a reduction of labor or parts, split the bill with me anything!! After all, the misdiagnosis was their fault. Im without my van for 9 months. Nothing. Not an apology, giftcard, discount, not one bit of accountability. I let them know that this review would be coming. Honest, transparent, an actual account of what happened and what didnt happen. I had the van towed for a few hundred upto Larry H Miller Dodge because the Mercedes Sprinter and Dodge Sprinter share the same motor. $575 to fix it. Didnt need anything on the estimate besides the maintenance. The computer was never bad. It needed a reprogram. That is why the part Duo Tech ordered gave the same result. On top of it, the software needed to program the factory computer is dealer item only so Duo Tech didnt even have the capability or tools to fix it to begin with had it been diagnosed correctly. Its been 10 months. The van runs great. Part of the $575 charge was a new battery which makes sense for sitting for so long. Im not gonna say Duo tech doesnt know basic mechanics but i wouldnt trust them on anything techy or more than basic repairs. They had 10 months to make this right and chose not to. But i will never recommend a shop like this based off experience or customer service"

"After being stranded by a faulty alternator on a country road the tow truck service recommended Duo Tech for the repair. Not being familiar or local to the area I accepted the recommendation and had my vehicle towed to Duo Tech. Great experience. (1) Super nice on the phone explaining the diagnosis, parts, and labor (2) double checked with my home town mechanic who verified they were in line with parts and labor pricing (3) the owner picked me up from the train station and drove me to the shop for car pickup (4) they proactively discussed options to leverage the part warranty even if I wasn't in their traditional service area. Down to earth people... only compliments from me. I'd come back if I lived in the area."

"I took my vehicle in and it supposedly got fix had to take it back same day cause it was not fixed. The next day same issue took it back they said it was something else paid them more money and it was still not fix the next day another issue called them back it was something they did they said the could fix it but they wanted more money. I would advise not taking your vehicle here they are no good. On top of it all had to go back because of a part they said was broken they ordered a new one. When I went in they put the old part on said it really wasn't broken. WOW DON'T TAKE YOUR VEHICLE HERE....."