Boot Barn

"Joke? I just bought these Carolinas on 11/19/23. I have had this type of boot before and they were great. The kicker was when BootBarn said they couldn't take them back even with the receipt and that I need to contact "bootbarn" customer service to see if BootBarn can take them. Goodbye customer service,lol. The main point of buying from brick and mortar stores is so that I don't have to do a return myself and on my day off. Just buy from Amazon. Update: Return was Declined after dealing with Customer Service."

"The service at this location is amazing! Both female employees that I interacted with were helpful, friendly and genuinely great people. There is a location closer to me, but I will drive 45 minutes to this location because of the outstanding service."

"The worst experience of my life, I tried to order a jacket with them, they asked me for my card, they charged me twice and they didn't order my jacket, I even talked to the saleswomen at the counter. I asked when they would return my money and they told me that I had to talk to customer service, which was not their problem. I mean they took 500 dollars from me and I couldn't even order my jacket. Those people have the worst customer service. I am a frequent customer of this store. well it was"

"I've had the unfortunate experience of visiting this clothing and boot store on three different occasions, and each time, my experience has been consistently disappointing. Here's what I've observed: Customer Service: One glaring issue is the customer service—or rather, the lack of it. Every single time I've walked in, the staff behind the counter seems too preoccupied with chatting among themselves to even offer a simple greeting. It's evident that customer service is lacking here, and it creates an unwelcoming atmosphere. Stock Availability: We placed an order for a pair of boots from this store, and this is where another issue arises. They claim to have a variety of sizes in stock, but in reality, they don't have as many as they advertise. It's frustrating to come to pick up an order and find that the size you need isn't readily available. Assistance and Wait Times: Another consistent problem is the waiting time. It typically takes at least 10-15 minutes before anyone on staff even bothers to inquire if you need assistance. In many cases, it's on the customer to track down a staff member to inquire about boot sizes or other products. Lack of Apology: What's most disappointing is that despite the noticeable absence of even the most basic customer care, the staff does not apologize for the inconvenience or acknowledge the service shortcomings. Product Selection: On a positive note, the store does have a wide selection of boots and clothing, particularly in the men's section. This comprehensive selection is a redeeming quality of the store. Purchase Despite Issues: Despite the service issues, it's worth noting that we still bought our boots from there because they were able to ship the boots we wanted to the store. Interior Design: The interior of the store is well thought out and visually appealing. It adds a level of comfort and aesthetics to the shopping experience. Wide Selection: The store boasts a very wide selection of current western wear, particularly in the men's section. This variety is a notable feature of the store. In summary, while the store offers a broad range of boots and clothing, particularly for men, the shopping experience is marred by the complete lack of customer service. It's disheartening to see such a promising selection of products overshadowed by the staff's disinterest in providing even the most fundamental assistance to customers. I hope the management addresses these issues and takes steps to improve the overall customer experience."

"I am not a boot guy, but the selection was great! Fun atmosphere. Very country, as one would expect. Staff was very helpful, as were the other customers in the store. Shout out to Katie for fantastic service! My daughter loves her boots!"