Park City Mountain Medical Clinic

"Ended up only a small injury but boy oh boy was it painful. I particularly appreciated two things: 1: provided a list of specific doctors for me to follow up with and not just a generic specialty. 2: did not bring opioids up a second time. I have found some providers will bring up opioids repeatedly when pain continues but I don’t want to risk them and prefer to not be tempted."

"Fell skiing and hurt my knee. Received prompt and great care from two doctors who had seen this kind of injury a million times before. Perfect care from reception to nurse check in/X-rays, to doctors, to admin checking with my insurance and checkout."

"I broke my ankle skiing at Park City on Feb 21. Ski patrol were fantastic and got me down the mountain quickly and efficiently in heavy snow at the start of a winter storm that dumped feet of snow over the next few days, and impacted our travel back to WA state. At the clinic, I was given warm blankets and checked in promptly. There was a bit of a wait to be seen, but they were busy, and there was an emergency medical situation at the same time, so the wait was understandable, but not excessively long. Staff were courteous and kind and working hard. I was xrayed and a broken fibula was confirmed. The doctor advised a walking boot and weight bearing as tolerated and to follow up with orthopedics in 5 - 7 days. This is where the 3 stars rating applies I had a lot of pain on the inner aspect of my ankle, which the doctor said did not match my X-rays, but that she had some concern about the spacing between my tibia and the little stumpy bone in the middle of your ankle (the talus), which might suggest ligament injury, but to discuss with orthopedics. I was still discharged with a walking boot to weight bear as tolerated - I couldn't weight bear due to pain at the time, so asked for and was given crutches. Over the next few days I managed to partially weight bear with the aid of the crutches and we started our long drive back to WA for my orthopedic appointment which was scheduled for 8 days post injury, their first availability. My middle toes were quite numb by day 3 and my gut was telling me not to weight bear and get seen sooner. So I went to urgent care close to home at the end of our journey. And it was the best decision I could have made. The doctors there were stunned that I was discharged weight bearing as tolerated, as my X-rays clearly showed an unstable ankle with a significantly displaced fibula fracture - the space between the bones that was mentioned at the clinic is known as a widened ankle mortise and is indicative of an unstable ankle injury that usually always requires surgery in order to preserve joint function and prevent complications. My decision to attend urgent care resulted in a splint, non weight bearing and 36 hours later being admitted for surgery. I underwent an open reduction and internal fixation, am now 2 and half weeks post op, in a cast and have another 4 weeks non weight bearing before graduating to a walking boot. I feel, that since these types of injuries are not uncommon in sports like skiing, that the red flag on my xray, commented on at the time, should have resulted in the correct advice, or resulted in a call to revise the advice once the X-rays had been reported upon by a radiologist. Fortunately for me, I listened to my inner voice, and prevented any worsening of the injury and expedited the necessary treatment, but many people don't question doctor's advice. Having an onsite facility at the mountain is wonderful and being seen quickly was amazing, but please ensure the correct discharge advice is given regardless of how busy the clinic is. Ankle stability is so, so important for quality of life, and an active life. My suggestion would be that all doctors who practice at this, or any mountain clinic, should be proficient in reading and interpreting X-rays to ensure the correct advice is given to patients."

"Speaking to my experience as a person of color, the service from this medical clinic was truly disappointing and hurtful. I was injured in a ski accident and was promptly ski patrolled down to the clinic due to extreme pain in my knee and what seemed like a dislocation. After arriving at the clinic and filling out all the required paperwork, my family and I sat in the waiting room for about 2 hours before we were finally seen by a doctor. During this time, countless other patients came in with similar or more minor injuries and they were all seen within 15-20 minutes -- the one thing they all had in common was their race. The receptionist/front desk woman deliberately ignored me as I sat waiting in pain for my turn to be seen. The attention and promptness of care that she gave to the other patient was noticed by every individual in the room. This wasn't a wait for a dinner reservation. This was a need for urgent medical attention and her behavior in ignoring the needs of patients of color is truly unacceptable. Never have I felt such injustice in our medical system."

"I have never had better care anywhere. I fell (not skiing) and within less than one-half an hour, the necessary x-rays had been taken. They confirmed that nothing was broken, so I was given a brace to support my wrist (which I fell on), and I enjoyed four fabulous days of skiing thanks to the clinic. I lost the card of the doctor who took care of me, but to him and all the staff, I send my deepest thanks for your wonderful treatment. You made me fell loved- thanks guys and gals!"