Serenity Lehi

"The office manager didn’t listen to my scheduling needs and decided to schedule visits that didn’t work with my schedule. Tried calling to cancel all visits and the front desk was unable to do that so they said the office manager would reach out to me and still has yet to contact me. This place is ridiculous and seems like they are only trying to get money through the door. They couldn’t give me a straight answer on what the services would cost. Why would I ever accept treatment without a firm answer of finance. I don’t care that they offer payment plans. I don’t run my finances like that. I wouldn’t even rate this place one star. The assistants were great but other than that the office manager does not listen or care to meet your needs. I do NOT want to be seen here."

"Wonderful and fast customer service. It’s always easy to get ahold of the team here and get my prescriptions and office visits figured out. I really appreciate the care and patience they show whenever I have an issue, or need to reschedule."

"This place charges an insane amount for the services rendered. I couldn't get a straight answer from anyone on what cost to expect for an initial office visit. The staff was polite and the actual visit was fine. But fast forward a few weeks and I find out they submitted charges totaling $540 just so that I could speak with a nurse practitioner?!! After insurance adjustments, it still ended up costing me well over $300. If you have a well funded HSA or lots of money to throw away, this might be a good option for you. Otherwise, I can only imagine there are other qualified and helpful professionals who can provide the support you need at a much more reasonable rate. ————- In response to Serenity’s comment…. I called and spoke to billing this morning, and posted my review based on that conversation. It is a ridiculous amount to charge for an initial consult with an np. Providing pricing upfront would have been helpful in allowing for more informed consent. If the issue is that pricing isn’t set until you run it through insurance, you could have provided the amount to be billed to insurance. That would have been enough to know that it wasn’t the place for me. If you’d be willing to provide a refund of the additional amount I was charged today, that would be appreciated."

"The people here are predatory and neglectful. I was a patient here for no more than a half year. I had 2 visits in half a year that cost me over 700 dollars, with insurance. It doesn't help that I was told it was all done and paid for the last time I had visited, just to get a bill in the mail after Christmas. What is really ridiculous is that I called the day before an appointment, just for the secretary to tell me that day that my Psychiatrist was no longer working there. I was unable to get refills on my medication. I ended up very sick for multiple weeks because of this. I find this place and the people that work here absolutely disgusting."

"I am so disappointed!! For a company who claims to care about mental health, I want to assure you that this healthcare facility does NOT. I have been waiting for months to be seen. Upon verifying all of my information this company refused my treatment due to me mentioning stress I am feeling due to a child custody issue (during a time that I need help and support the most.) If you want to receive treatment from a supportive, understanding, and non judgmental facility let me assure you that this facility is NOT IT!!!!!"