Intermountain Neurosciences Institute

"Do "NOT" Use this office. They could care less to help. Find another office with people that truly care and go above and beyond in service. Isn't that what you would hope for and expect from your medical providers. I was given referral by Alta View ER. Not to one specifc doctor but to an office. And the receptionist told me I have to see a specific doctor who is not in on Fridays. My employment keeps me busy 6-6 M-F. I happened to be off today Friday which is rare. But She refusef to try and schedule me with any other neurologist, refused to check for cancelations, refused to help to accommodate in any way. Except to give me phone numbers of other offices or that I could Google it myself. I guess it's easier to send new patients to other offices than it is to try and accommodate. I see dozens of other 1 Star reviews. It's clear that this office needs better management and a higher state of empathy to find a solution to help people with limited availability, or specific needs. Try being available on the weekend or anytime during the same day, have a doctor on call for such needs. She would not even try to help. Worst office ever."

"NOT POSSIBLE TO MAKE AN APPOINTMENT! Every time I call its at least a 20 minute wait on hold before someone will help me. I had to send an email asking for an appt."

"Receptionist Sarah keeps hanging up the phone on me and my family members . Riverton hospital doctor from ER told us it’s urgent to see a neurologist last week . We’ve called plenty of times and every time we get told to wait for a call back . I’ve had 2 rushes to the ER since the first time I called them . Had another seizure yesterday and paramedics told me I’m in bad shape and need to see a neaurologist. I tried to express that to Sarah this morning at the neurologist office . And she hung up the phone on me I called back and she places me on hold every time I talk and then hangs up . I’ve expressed to her how both the doctors from the ER and the paramedics have told me to ask for doctor of the day and be seen urgently and Sarah and the other younger lady who work there don’t want to do their job I’ve gave them my number multiple times and they never call back . My health is at risk I don’t want to get another seizure while I wait for them to call . And Sarah has no respect no customer service and a lot of attitude laughing on the phone , hanging up and being sarcastic . I’m see if I was Caucasian it would be different let’s hope her family doesn’t have to go thru this and get constant seizures and get hung up on . Don’t recommend this place especially if you have to deal with Sarah at front desk .having Sarah work for you guys isn’t okay she has no respect no customer service and doesn’t care about a patient is going through . She doesn’t return calls she talks back with attitude and her favorite thing to do is hang up the phone . If you can’t respect for patients don’t work there . And if you need to come here and be seen I hope you don’t get Sarah and her bad customer service"

"Both positive and negative. Dr. Constantino is great and EEG tech was very sweet. However, Twice I have waited for phone calls and then received letters they have been trying to contact me??? I had received No phone calls, Nor messages. Despite verifying they had my Correct phone number, they somehow have made many attempts to contact me!!! How does that happen??? Then I find out they actually Weren't going to call me with the information I was told they would call me about. Nope, I waited a month to find out I'm supposed to get it myself. Navigating the Healthcare system and paying for healthcare when you have medical issues is difficult enough. I'm just glad these issues aren't life threatening ."

"Had an ER visit over a month ago and was referred here for TIA/stroke symptoms. Called in to make an appointment and couldn't get in for over a month, was okay waiting but my family struggled for a month with my issues waiting for my appointment. The valley is supposed to have a huge storm come through tonight and my appointment was at 7:45 am the next morning- commuting from eagle mountain, I was concerned with the drive and not making it on time or it being dangerous since I did not have childcare for my 2 year old and she'd be having to drive with me in unsafe conditions. i called to ask if I could move it due to my concerns and the storm advisory and I was told if I don't make it, they won't reschedule and I can't be seen by their clinic unless I go back to the ER/primary physician and get a new referral and wait another month for a new appointment. I would've preferred to go elsewhere from the start rather than wait two months now with TIA symptoms and anxiety that something is wrong. It was a frustrating experience and I would not recommend. Call around and go somewhere else. I wouldn't have minded being told I need a new referral if the rep seemed compassionate even slightly."