Stansbury Animal Hospital

"AVOID AT ALL COST OR RECORD ALL CONVERSATIONS Brought our dogs here trying to find somewhere closer to our new home. We were normally going to Hillside Vet in salt lake who we 20/10 recommend. We came in 5 months ago because we thought our German Shepherds shoulder/wrist might be bothering him. The doc and I moved his wrist shoulder and joints around and none of it seemed to be bothering him at the time and he said we should just monitor it and if it continued to be an issue to bring him back in to get X rays. Also recommended doing it while we got a teeth cleaning done to make it so they could put him under while doing the X ray save us some money. If only that was the case. Fast forward 5 months we have realized that it is one of his hips that seem to be bothering him especially after I tried to move it around and he was not happy about it. So we called in said can we schedule a teeth cleaning and while were at it could you X ray his back legs specifically his hips seem to be what is bothering him. Got an appt set and week and a half later take him in. The front counter person was busy trying to deal with an aggressive dog and told my girlfriend to just sign the paper and they would get him taken care of. Should she have read the paper to double check everything was correct, yes would've been smart except they list in medical term for it and the clerk didnt bother to double check that was for sure what we needed done either. Get a call after drop off saying that his front legs look all good obviously were confused cause we specifically said hips and explained in length that his hips are what were bothering him. Well that was all "hear say" cause we couldnt prove that we said that and they were basing the X ray off the medical records from 5 months ago rather than double checking and confirming that it was that or if we did mean to say hips so we ended up paying almost $650 for teeth cleanings today. No wiggle room of us coming back and even paying half or paying for one or the other just straight well you cant prove you said hips so here is your bill. So if you are wanting to still go here make sure that when you call you record the conversation so that you can confirm your "story" also make sure you confirm what you are wanting done at drop off and brush up on medical terminology before your done."

"They don’t have time to take care of your pet, some of the receptionists are mean and condescending. You’ll have better luck in SLC trying to find a vet that will actually have time to take care of your pet. At best, they’re only good at grooming and cleaning. And even that takes weeks to get in sometimes. When you need them the most, they won’t be there for you and your pet."

"I noticed blood in my cat’s urine, so I called this Vet to see what I should do. They told me that I need to collect a urine sample myself, by catching it in a container and that I could drop off the sample for them to analyze. They said this is easier than scheduling an appointment a month out. My cat is potty shy, so through several days it was hard for me to get her sample. I finally bring the sample to them, where they THEN tell me that I needed to keep it in the fridge and that the sample had been out for too long, and that I should try again with a more recent sample. Another WEEK goes by, because of my schedule I can’t watch my cat use the bathroom all of the time, so I finally get a SECOND sample after buying special litter and a collecting kit. I bring it to the vet again, but this time they tell me that they “can’t analyze cat urine from a different container and it has to be from the cat directly” so I would need to schedule an APPOINTMENT to bring her in. All of this wasted effort when I could’ve scheduled an appointment from the beginning, and my cat has been in pain for almost a month now. They recommended me to same-day urgent care clinics for her, but I’m so mad that they kept telling me different things every time I came back. I don’t know who gave me wrong advice TWICE, but because of their mistakes, my cat has been in pain for much longer and I will be spending a lot more money at an urgent care. I’m sure they could’ve treated my cat well if they hadn’t been careless with their advice to me."

"I absolutely love Dr. RYAN Roundy!! He is a great vet. Very gentle and caring with my dog. Even when he is busy he asks if you have any questions and fully explains things. You leave there knowing he genuinely cares."

"Dr. Ryan and his staff were more than accommodating to myself and my dogs. The support staff were extremely friendly and welcoming to my dogs and tried to make their appointments as pleasant as possible, as well as Dr. Ryan. He had no issue answering any of my questions and most of all, his priority was the animals and making sure they were up to date on vaccines and general wellness was up to par. I really appreciated the patience of their staff and how accommodating they are to the clients. Very professional and warm environment for any animal!"