Petco

"Purchased 4 dog chew toys for my 8 month old puppy. All were rated for “super chewers” or “power chewers”. Within three hours my pup had chewed a couple pieces off one of the toys and was on his way to doing that with another. I went back to the store immediately with the receipt and packaging to return the two toys and was told they do not guarantee their products and that my purchase was not eligible for a refund or store credit…that their store doesn’t take returns of used items. The manager told me to call customer service who then put it back on the store manager. I’m super frustrated and will not give Petco my business again. Bad customer service, bad policy and false advertising - especially when the back of the receipt indicates a 100% satisfaction guarantee. Well, I am definitely NOT satisfied!"

"Bought a brush for my Aussie doodle dog, its not broken but completely surprised how it took off the handle right away. Was not expecting it cannot be replaced or refunded since I usually will pull my phone number for the petco acct. The manager said shes like theres no record showing I purchased the item in store but took the pic before and when I got home theres a price sticker from Kuhls and their price was even cheaper than petco price. Devastated!!! Super! Poor customer service."

"Amazing customer service and amazing fish department! Not only were the employees trained on how to properly care for the fish, but they do their best to make sure that the animals are only going to the best homes possible. They had signs up on the nitrogen cycle, and on how large some of the fish that they sell get, which is awesome! I've never seen that at a petco before. The tanks were all super clean and organized according to fish that can live together. The betta cups were marked with what I assume is the day they came in to the store. There were also some surrendered goldfish that they are taking care of while they try to find them a new home, as they sadly outgrew the previous owners tank. If this petco refused to sell you fish, there is probably a good reason why. It doesn't really matter how long you've owned fish in the past or how much money you've spent on a setup, if you don't have the skills needed to take care of these live animals, this amazing team will make sure that you are properly equipped with those skills before you bring home any new family members."

"I went to Petco for the first time and I honestly wasn’t expecting such a great customer service. There were so many options of food and toys and I was already overwhelmed. Will was kind enough to help me find everything I needed for my dog. He was kind and patient, even recommended some tricks I could use to train my new puppy. He was so knowledgeable and explained everything with a smile in his face I can tell he really loves animals and enjoys pointing you in the right direction. Thank you so much Will! Best associate in retail ever!"

"This store is making a comeback! They have new management and it really shows. The best dog and cats food brands are here, and the live animals look healthy and happy. The grooming side of the store is also top notch, so if you need to give your dog a cut this is the place!"