Lowe's Home Improvement

"Got an email saying my lawnmower was ready so I went to pick up at curbside like directions say. I communicated correctly and it seemed like it was a great system. We waited 30 minutes with food in the car thinking it can't be much longer but when 30 minutes was a reality and our food was cold. I went in to realize we were just being ignored and my order was not being filled and was never ready! We waited 15 more minutes to get it from the back. This was a 45 minute wait for something that was supposed to be ready. I did not rush you but you made this a bad experience and ruined my dinner that was not their fault. I will not order online from this store again."

"This is a very delayed review. I’m very much a Home Depot guy, but this Lowe’s is the closer option. Last summer I was in the market to buy a new lawn mower on a Sunday afternoon. I went there and had it picked out and pulled out in the aisle. I went to ask for help and a cart and they just pawned me off and told me to seek help on the other side of the store. I said f it and left and paid $200 more at Atwood’s just because they recognized my existence. That experience has been the standard when I go to this store. I give a 3 star instead of 1, because 3 weeks ago I went there and they actually recognized my existence as a human. The humans that work there are decent folks, just need some coaching on basic customer service."

"Usually have a pretty good experience with this location,but this morning checked their company website to see when they open and it said 7am. Got there around 7:15 to go find they aren't open until 8am. Tried to call the main office number and it said that it was disconnected. Ended up calling the Yukon location since it said they also opened at 7am. They answered their phones and said they are indeed open at 7am so the Mustang location lost out on some sales. It was just weird."

"Bought a washer with delivery and set up online. Delivery time 12-4. Took off work only to sit all day and not get my washer delivered until 615. Then they refused to let me keep my washing machine pedestal said they had to take the whole thing. Um NO. Só now I have my old washer and my new washer sitting in my living room so my husband and son in law can install it tomorrow even though I paid for installation and haul off. They also made my husband disconnect the old washer hoses. Then left without shutting the door and let my dog out. Very unprofessional, very sketchy. Never again Lowes."