K9 Kennel Store

"Im so frustrated with my purchase from this company. Arrived 3 weeks late - arrived DAMAGED - Arrived with NO instructions (aside from a 2 minute you tube video) - NO identifiable information for the various pieces - AND can't get ahold of anyone to fix the problems. No one answers the phone - goes straight to voicemail and if you do on the off chance get through - no one is available and they have to call you back but usually DONT! Im so frustrated after spending 22K and this is what Im left with. A broken pallet of pieces that were clearly welded at too cold of a temperature. My particular sales rep is super kind and lovely when we are able to chat but I cannot excuse the rest of the process because he did his job well and sold me this product."

"I bought the ultimate castle kennel. All the components are made in China to a typical Chinese quality of materials and workmanship. The concept of the kennel looked attractive on paper/website, but the design and execution is very poor. The doghouse “castle” didn’t last a month as my dog chewed through the paper-thin plastic and escaped — see the attached pictures. When I reached out to the customer service asking if they would sell me a replacement panel and. If they would have any suggestions as to how to prevent the same from happening in the future, after asking for the pictures of the damage,I have had no other communications from the customer service even though I tried to follow up several times. So, no I am out of $2,500 with a pile of useless junk in my yard."

"I purchased the 8 x 24 ultimate kennel pro version with extra canvas roof coverage and a three canvas side covers. I finally have something my two escape artists are not only happy in, but have yet to escape. One is extremely aggressive so a good, strong, hard to escape kennel was a must. It looks great, went together much easier then I thought (though the floor tiles were obnoxious to install over dirt, but that's my fault for having uneven ground.) Looking at it you can really see the difference from the usual tractor supply brand kennel. It is much heavier gauge wire, welded at each intersection, and best of all no stupid braces to connect it together. The kennel itself only took about 45 minutes to put together and no extra tools. The drop pin hinge system is wonderful! The swivel dog bowl system allows people to care for my angry dog when I'm out of town with out the risk of bites or escape. So far it has held up well to some nasty thunderstorms and high wind. I did put some T posts in at the middle intersections to keep the dogs from pushing out to dig (it did wiggle some without that but that could be my uneven ground too) and help keep it in place in the wind, though its heavy enough I think that may have been overkill. We'll see how the canvas holds up in the winter but I'm fairly hopeful. Overall I could not be happier with this kennel system, its expensive but worth every penny. Shipping was expensive but it did weigh 800 pounds, so I'm not really complaining. The shipping company was supposed to call to set up delivery and did not. They were very pleasant and easy to work with but I would suggest calling them and being proactive in order to not miss your delivery window. Thankfully I had someone else home who was able to inspect and sign for me. We also needed the tractor to get it off the truck as the lift-gate could not do it on its own, it was too heavy. If you do not have a tractor or bobcat to assist be prepared to take it off the truck piece by piece.  Pallet arrived well packed with no damage."

"First, I have purchased numerous kennels from the K9 Kennel Store and the kennels either arrived late (2 months plus), damaged, missing material and / or flawed. I have purchased numerous products including their double stack and 4 x 6 wired kennels that rust, bend, and are arguable some of the worst in a commercial setting. I would implore anyone to take a look around and spend a little more than rather order from this company. Their "terms and conditions" are rules they set in place to the consumer so that they can lay back and simply deliver a product or service that is flawed. As a veteran owned small business with limited resources I have been stone walled / let down / received equipment with broken locks / bent pipes / missing walls / no back part to the kennel / scratched beyond repair and susceptible to rusting / and delivered to my organization with limited resources and time. Now I have to take time away from my business and fight these people. It amazes me that such organizations exist and take advantage of people and small business. Check out the pictures attached. Check out how I received my equipment from this place."

"These dog kennel panels are great for gardens too. Keeps the deer out. Plus I will put a plastic cover over the top for a green house effect in the colder months. I also have a Kennel castle with a heater inside. I don't have to worry about my dog getting cold."