U.S. Bank Branch

"Very friendly staff, quick service and they truly look out for your best interest which is so rare to see in a bank these days. One thing I’ll highlight is they aren’t in it to make a sale or get their numbers up they base their recommendations on what will benefit you the most!"

"I have been getting yanked around for 3 weeks by us bank. Every time I call to get my money in my account released to me I get a different answer. I was unable to send presents for Christmas because of this. Every single time I call they give me a completely different answer. I hate this bank with a passion. They are withholding over $13,000 from me & i can’t buy a car until they release it."

"1205 pull up to drive thru line closing time is 1230. 2 of 3 lanes are closed. After waiting on 2 people for an easy 15 min the teller vehemently stated that since we werent in line at 12 she wouldn't help us. When trying to confirm the closing time of 12:30 she brushed it off and seemed to get more aggravated and said you HAVE to be in line by 12. This was 10min before closing time and no one else is in line. Paying more attention to when cars drive up 25 min before closing over helping customers is pretty dismal. Guess I didn't memo cause there are no signs stating this. With Covid and the banks 'lobby service by appointment only' its ridiculous. The other issue is this branch has to be by far the slowest I've ever experienced time and time again and dread even going there even when its closest to my location."

"Needs improvement on customer service. Every time I use the drive thru no one greets you, last 2 times lady pops on saying they are processing my stuff and will send it out . “Oh I’m sorry I don’t think I greeted you but I’m almost done”. Really ? Good thing I don’t have questions. Short staff is only partially an excuse for length, not for customer service. But as I’ve sat there for 7-10 minutes each visit other cars around have been greeted. Either own your prejudice on whatever your issue is or greet every customer ."

"I would give them a -10 stars if I could. I will be changing all my accounts to another bank because of how terrible the customer service is at US Bank. Their overdraft fee alerts are absolutely useless and I had 2 different employees tell me that I “can’t rely on” these alerts. Why in the heck do you have the alerts if they aren’t even reliable? So I’m loosing my money because US Bank’s alert system is faulty? The alerts are delayed by at least 24 hours - newsflash: people aren’t checking their accounts every single second of the day. Absolutely ridiculous and terrible business model and service."