Alicia's Pupusas

"Yuk !!!! Yuk!!!!! Yuk!!!!! This place esta gross . I never had a Papuas that has no meat . . No cheese. No sour cream . I think I got beans . But when I took a bite it was like a raw corn tortilla . No cabbage salad . There is no carrots or Chilli costena . Nothing to drink to wash this food down with . Just gross Added my own mayo to sub sourer cream"

"The papusas were awesome. Delicious and very filling."

"What a train wreck. That's the only way that I can describe Alicia's Pupusas' opening day (3/27/2024). It was utter chaos with absolutely no organization whatsoever. I arrived at approximately 12:15 PM with two other family member's and there was a short line ( 3 customers) in front of ours. We stood in line approximately 15 minutes before the customer in front of us informed us that we needed to fill out an order ticket. There was no sign or instruction from any employees. We completed our order ticket, but had no idea what to do with it. There were only two employees working. Two employees to handle all of the cooking, phone calls, payments, and in-person interactions. As we stood in line, phone orders started coming in. I didn't think anything of it until the employees began preparing the phone orders (that came in after we'd taken our place in line) before even acknowledging us. After about 30 minutes of standing in line and making zero progress, one of the employees came over to the people standing in line and collected the order tickets. However, she paid absolutely no attention to the order in which customers had arrived and just put them all in a bunch. Another 15 minutes went by and we witness two parties that arrived after us get their food before us. Mind you, we did not have a large order (just 6 papusas). Meanwhile, phone orders continues to pour in and be prepared before ours. After waiting over an hour without receiving any food, we'd finally had enough and left. Again, I want to reiterate that there were only 3 customers in line ahead of us when we arrived, and our order was ignored for over an hour. I've had papusas before. They're quite good, and the food that they were preparing her looking good as well. We would've loved to have been able to try Alicia's Papusas, but the business side was an absolute disaster. For starters, this business cannot be efficiently run with just 2 employees. There are simply too many responsibilities that need to be managed. They should close for a week (at minimum) to develop a decent operational plan, because what they're attempting to do now simply cannot sustain this business."