Valvoline Instant Oil Change

"Very disappointed with the service I received here. Not only was it outrageously expensive, but the service was also awful. When they initially asked what I came in for, I said I wanted an oil change and my wiper blades replaced. The guy said it would be $29 for the wiper blades and that he would add it to my serviced charged. Then they showed me my cabin air filter and I decided to pay for a new one. They never told me how much the cabin air filter would cost. They charged my card and it came out to $117. Based on my experience at other shops, I figured that included the oil change, wiper blades, and cabin air filter. They told me I was good to go and I noticed they hadn’t replaced the windshield wipers. The guy said he forgot to add it and went through the process of charging me for that. He charged me $54 dollars. I was confused because he had told me $29 earlier. He said that they were charged per blade and said that the $54 amount included both the front and back wiper blades. Still confused because that math doesn’t even make sense but OK. Well they replaced the front wiper blades and then tell me I’m good to go. I noticed they didn’t replace the back one. Wouldn’t you know it! He forgot to charge me for the back wiper blade. The mechanic did replace the back one for free due to the confusion but WOW. I didn’t realize it would be so difficult to get an oil change and new wiper blades. I will not be coming back here."

"Was charged $127 for an oil change, I was given a discount of $30 and they put in an air filter but I and many others think that was way high priced. I was told that my vehicle had to have full synthetic oil that's why it was to expensive, after contacting a few other places it came down to No it wasn't necessary. After asking my name and the spelling my bill was made out for Jane Doe. The invoice was full of "not checked" areas. Maybe if all was actually done it would have ¹"

"Very disappointed with the service I received here. I usually change my own oil but this time I was running late to do some traveling with my wife and kids and chose this store out of convenience. I pulled up, everything seemed fairly normal, nice enough guys. But then one guy came up and told me that he dropped the oil fill cap in the engine bay and couldn't find it. No big deal as I've dropped stuff and couldn't find it before either (still waiting for this cap to jiggle loose and disintegrate a fan blade and send it through the radiator smh). I know accidents happen and that is not the reason for my 1-star review. At least they had another employee go to a parts store to get me another one free of charge, they also could have been looking for the cap the entire time that we were waiting as there was only one other bay in use in the shop the entire time that I was in there. If they would have found it before the new cap arrived, then they could have put it back on, finished the service, and sent me on my merry way. Unfortunately, this took about 45 minutes for the new oil cap to arrive while they didn't touch my car until it got back. It seemed like they had no interest in looking for it. This whole time my 2-year-old and 8-month-old children were melting down with my wife trying very hard to keep them occupied. When the new oil cap arrived they put it on and had me start it up. I shut it down when I noticed that I didn't have any oil pressure. The guy pulled the dipstick and asked the other guy if he had put oil in it. THEY FORGOT TO PUT OIL IN IT!!! Now I'm not the smartest mechanic out there, but at least I know that before you even start the car you should check the dipstick to make sure that there's even oil in the car. After they squabbled around a bit and put oil in the car it finally had oil pressure again, but it shouldn't have run for a second without oil. I know that I took my car there in the first place, but what would have taken me about 20 minutes and $30-$40 to change my own oil and not forgotten to put oil back in my car ended up taking about an hour when we still had a 10-hour drive ahead of us at 5:30 pm and cost me almost $130 for my car to not be filled up with oil. Very disappointed in the service and knowledge of this place and will never take any of my vehicles back here to be worked on."

"Rating 1 star for excessively high prices. Was unaware it would cost almost double of most shops within a mile until after the oil change was started so I couldn’t opt out. Friendly staff, go elsewhere to save money Edited after response from owner: The college student discount was more than nay available online coupons, and with that was still double other shops."

"Nick did a great job! He was polite and friendly, and explained things very well! It was quick and efficient!"