JOANN Fabric and Crafts

"Terrible customer service. I ordered a foam cushion back in October 2023. After 3 weeks with no shipping notification, I reached out to customer service. They informed me that the product was not in stock and they did not have an estimated time when it would be. I requested that my order be canceled and was informed they would not cancel it despite no known delivery date. I had to order the product from somewhere else in the meantime. The cushion finally arrived over 6 weeks after I ordered it. Now I need to drive an hour one direction to return to stupid cushion that I wanted canceled in the first place."

"Walked in to JOANN's because they have a much larger selection of fabrics than Hobby Lobby, and 10 minutes later walked out empty handed. Everything is extremely overpriced, including their clearance fabric which has an average cost of $9 per yard already on clearance, CLEARANCE!!! Not only is everything outrageously overpriced, but their store is disgusting and completely unorganized. I walk into our local Hobby Lobby at least once a week and always have the best experience, the place is immaculate, the staff is friendly and professional and they have pretty darn good deals on EVERYTHING, different departments every other week. Really do not regret giving my business to Hobby Lobby over Joann's. The only thing your business has over Hobby Lobby is the larger selection of fabric. The yarn and the beading is much better at Hobby Lobby as well. I can buy fabric online and continue to shop at Hobby Lobby."

"super helpful staff here. Her name starts with an A and she usually works pm shifts…she helped me and made me laugh thru the whole process. Thanks girl for making my room look like a princess palace. In case we never meet again here’s a pic."

"I liked my purchase but the check-out process was unprofessional. They did not have change; so, I went to my car to get some. When I came back the cashier was checking out someone else & that was time-consuming. I volunteered to use my credit card because the cashier said she did not have enough change to give me. I had the thought to just leave without buying anything but I chose not to do that because I wanted my item so badly."

"In all the years I have gone to this store, I didn't have a terrible experience until today. I was buying lace fabric for a wedding dress. The manager who attended me bunched up the fabric and cut it, so although I don't have a full 5 yards as you can see from the picture, I sure as heck paid a lot of money for it. She was rude when I asked her questions and impatient with me even though no one else was waiting after me. Not sure if she was rude because she was having a bad day or because of who I am. But a customer came up to me and apologized for her behavior. Heading to Abq from now on."