Mountain West Sales, Inc.

"Ruben was very helpful and didn't mind me dropping in to ask a few questions. I can't speak to the experience of their services, as I'm planning future work, but a good first experience!"

"The girl at the front desk new more about my stove than most techs, that was very obvious. She brought up the schematics of the stove and explained how the vents worked. It didn't fix my problem but gave me more to look at. Also gave me a phone number for the manufacturer so I could call them. Great place."

"I bought a pellet stove during the pandemic and as I am putting a new roof the roofing company pointed out the smoke stack wasn't right. During the pandemic there were part shortages and the installer set it up so I could use it. I went to mountain west with pictures and in less than a week it was corrected with an apology. Great service I highly recommend them to any one that wants great service."

"We've had 2 appointments for a home visit two weeks apart. Both were cancelled due to illness. Apparently the only person that can look at our fireplace project has been sick for over 2 weeks. We sincerely hope he gets better. However, the only thing I can say about this company is that I would not count on them to get the job done in a timely manner. We're currently looking for another company to complete the work. I wish them the best on resolving their staffing issues. You want me to call you to discuss? I've called you guys 4 times now. I've also visited your showroom last week to look at the wood inserts you have in stock. You have my address and my project requirements. If you want to sell a woodstove, come and look at the project. Another call would just be a further waste of my time. It's up to you at this point."

"My wife and I installed a wood burning stove (Blaze King) and needed the double and triple wall pipe to complete the project so we went to Mountain West. I had positioned the stove where we wanted it and sketched out a diagram with all the measurements I thought were pertinent for the stove pipe. We had Mark helping us and he was able to put together all of the pipe we needed. Mark was very knowledgeable and made the whole process very simple. This is a really neat store if you are thinking about putting in a wood, gas or pellet stove or fireplace insert. They have several displays to look at and everyone seemed to be very friendly and helpful. They also supply parts to other retailers in Albuquerque. If you buy your stove from another retailer I would recommend buying additional items (pipe, ceiling support etc) here to save some money. We saved about $1000 by buying our pipe here."