Shell
7801 Carr Way Northeast, Rio Rancho, NM 87144
Photos
Location & Phone number
7801 Carr Way NE, Rio Rancho, NM 87144, United States
About the Business
Shell is a well-known institution located at 7801 Carr Way Northeast in Rio Rancho, New Mexico, United States. This versatile establishment offers a range of services including ATM access, car wash facilities, a convenience store for quick shopping needs, financial services, a variety of food options, a gas station for refueling, and a store for everyday essentials. With a convenient location and a wide array of services available, Shell is a one-stop destination for all your needs on the go.
Reviews
"I love this gas station the staff treats you like family"
"Worst customer service I have ever experienced in my life. Representative was Monique on Saturday 28 October 2023. Time was about 9:55 PM.I was called fat and told me to loose weight and that I always come in and complain. This is not true I occasionally come into get 2 cappuccinos. She berated me and insulted me verbally in front of other customers. All because she was asked to fill the machine. It is a simple task open machine and put in a new bag of powdered mix.She should not be training anyone or working in a customer facing position. I will find out corporate contact and file a grievance."
"Store had a sign up that they were closing early, 10pm, which was fine since It was 8:45pm. When I went in I was denied the ability to use the restroom! I had just driven over 200 miles without using the restroom and to be denied an hour and half before close is completely unacceptable!"
"This is a convenient location and the best price for fuel at any Shell I've seen in the area recently ($3.79 for regular as of today, 26 Jul 2022). The only downside is the free air machine... it doesn't put out much and barely increased my tire pressure. I'm not sure if it needs replaced, or if that's how it always is, but the Shell I use where I live (elsewhere in the state) has one that works extremely well... so I was surprised to find this one working so poorly. Yes, it's free, but what's the point if it doesn't do much? I haven't been inside the store, so I cannot review that or the employees."
"Service was horrible...I just got a flat and my car charger wasn't working. I asked if I could charge my phone in the store just so I could call for help. After a few minutes, a guy named anthony (he said he was the manager) told me to leave, he pointed out the door like I was a dog! . I was shocked....I was on the phone with AAA trying to tell them where I was located I wasn't sure I heard him right, I looked at him and he pointed to the door and said "GO!" In front of 5 other customers, ...it was humiliating! I was too shocked to say anything....he was very rude I had my kids in the truck! I drove down the road with my flat tire .... luckily some humane person helped me"
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